Mohamadi Sobhi
Reservations Officer
Mecca
Summary
Professional in customer service with significant experience in managing reservations and providing excellent support. Strong focus on team collaboration and delivering results, adaptable to changing needs, and reliable in all situations. Skilled in communication, organization, and problem-solving, with keen ability to ensure efficient and accurate reservation processes. Employers value leadership, dependability, and proactive approach.
Overview
3
3
years of professional experience
Work History
Reservation Agent
Emaar Al Diyafa Hotels
12.2023 - 02.2025
- Head Office Reservation Management:Emaar Afaq Hotel,Emaar Legind Hotel,Emaar AlManar Hotel,Emaar Worth Elite Hotel,Emaar Al Andalusia Hotel,Emaar Al Diwan Hotel,Emaar Forum Hotel,Hajj accommodation in VIP camps.
- Provided customers with information about availability and pricing.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Online Reservation Agent
Brouj Company for Tourism
11.2022 - 12.2023
- Provided customers with information about availability and pricing.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Receptionist in Training
Naama Bay Hotel, Affiliated With Rodan Company.
11.2021 - 04.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
Education
Bachelor's Degree - Law
Sadat City University
Menofia 04.2001 -
Skills
Strong background in multiple systems: AMR, Bluefox, RMS, Kwentra, Joodbooking, Zaaer
Specializing in hotel reservations through Agoda, Expedia, Almosafer and other sites
Sales promotion
Sales
Microsoft office
Accommodation planning
Customer documentation review
Excellent communication
Hotel accomodations
Customer engagement
Record preparation
Multitasking Abilities
Timeline
Reservation Agent
Emaar Al Diyafa Hotels
12.2023 - 02.2025
Online Reservation Agent
Brouj Company for Tourism
11.2022 - 12.2023
Receptionist in Training
Naama Bay Hotel, Affiliated With Rodan Company.
11.2021 - 04.2022
Bachelor's Degree - Law
Sadat City University
04.2001 -