Mohamed Arafat
Tourism & Travel Executive.
Sharm ElSheikh
Summary
Operations Executive with 6+ years of experience driving operational excellence in multinational environments. Proven ability to streamline processes, optimize resource allocation, and achieve key performance indicators. Seeking a Head of Operations role to leverage strategic thinking and leadership skills to deliver exceptional business outcomes.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Head of Operations
FUN & SUN Travel Ex. TUI Russia & CIS
11.2021 - Current
- Responsible for all operation duties at as destination in absence of department head.
- Supervision excursion & transfers operation.
- Following up market & analyze competitors.
- Supervision a team of office employees, guides & airport reps.
- Building quotations of profit/loss. Supervisingising budget/financial invoices.
- Dealing with suppliers & local DMC.
- Decision making.
- Following up operation standards for team.
- Hotline Supervising.
- Dealing, handling requests/complaints from CIS source market back office/agencies.
- Attending & Presenting operations at Info tours gala dinners.
- Handling Incentive/MICE groups on spot.
Operation Specialist
FUN & SUN Travel Ex. TUI Russia & CIS
08.2019 - 11.2021
- Been responsible for traffic supervision (transfers) which been provided with our local DMC.
- Receive & handle requests from Source markets in CIS countries.
- Handle operation process & info delivering between hotel guides & clients.
- In touch with airport guides & up to date with airlines and ground handling companies.
- Weekly & Monthly reporting.
- Finalizing services invoicing of transfers with DMC.
- MICE requests handling.
Traffic & operations coordinator
Travco Group
09.2018 - 08.2019
- prepare transfers operations Airport/Hotel/Airport.
- Handling the transfers' sequence at Sharm ElSheikh destination.
- Dealing with hotels if there are any troubles about the clients' accommodation.
- Check and track our daily flights from/to CIS & Europe markets.
- Dealing with airlines ground handling companies in case of delays, technical or any other flight problems.
- Arrange the daily flights report STA & STD.
Customer Service Agent
Marriott Beach Resort Sharm ElShiekh
08.2017 - 10.2017
- It was Paid summer training in study vacation
- Representing hotel at internal & external phone calls.
- Receiving & handling requests of in-house guests.
- Information delivery between departments & guests.
- Answering clients' questions or inquiries.
- Average received calls per day 100 calls internally & externally.
- Responded to customer requests for products, services, and hotel information.
- Investigated and resolved customer inquiries and complaints quickly.
Hotel Waiter
Novotel Beach Resort Sharm Elsheikh
08.2016 - 11.2016
- It was a Paid summer training in hotel for department F&B.
- It was a training at all hotel's F&B outlets (Main restaurants, A La Carte restaurants, bars & Room Services).
- My training performance result was excellent as per my supervisors.
Education
Bachelor of Hotels Management. - Hotels Managment
Minia University
Al Minya, Egypt 09.2014 - 05.2018
Leadership Development Training Course - Social Work
Institute Of Leadership Development - Helwan University
Helwan, Egypt 01.2016 - 01.2016
Skills
○ communication skills
○ Interpersonal skills
○ Remain calm in emergencies
○ Travel, Tourism, MICE & Airports experience
○ Microsoft skills including (Excel & outlook)
○ Sejour software skills
○ Problems handling skills
○ Negotiating skills
○ Public relations skills
○ Organization skills
○ Leadership skills
Team Management
Innovation and Creativity
Office Administration
Languages
Arabic
Proficient
C2
English
Proficient
C2
Russian
Intermediate
B1
Timeline
Assistant Head of Operations
FUN & SUN Travel Ex. TUI Russia & CIS
11.2021 - Current
Operation Specialist
FUN & SUN Travel Ex. TUI Russia & CIS
08.2019 - 11.2021
Traffic & operations coordinator
Travco Group
09.2018 - 08.2019
Customer Service Agent
Marriott Beach Resort Sharm ElShiekh
08.2017 - 10.2017
Hotel Waiter
Novotel Beach Resort Sharm Elsheikh
08.2016 - 11.2016
Leadership Development Training Course - Social Work
Institute Of Leadership Development - Helwan University
01.2016 - 01.2016
Bachelor of Hotels Management. - Hotels Managment
Minia University
09.2014 - 05.2018
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