Ali Ibrahim
Elshater
Sharm Elsheikh
Summary
Guest Relation : Welcoming guests in a friendly and professional way. Addressing and escalating customer complaints. Providing information about facilities, programs and other services.
Check In Agent: Welcome passengers as they arrive at counter
Ask passengers for tickets and verify personal information
Make sure passengers have the right documents and visa
Assist passengers who may have lost their luggage
Issue meal vouchers to passengers of cancelled or delayed flights
Make sure at any special instructions such as fragile luggage is handled with care
Assist passengers who may have missed connecting flights
Overview
5
5
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Hotel Guest Relation Officer
Coral Hotel And Resort
Sharm Elsheikh
10.2017 - 10.2019
- Welcoming guests in a friendly and professional way
- Addressing and escalating customer complaints
- Providing information about facilities, programs and other services.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Organized and detail-oriented with a strong work ethic.
- Self-motivated, with a strong sense of personal responsibility.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Traffic Officer
Aero Services Egypt
01.2019 - 01.2021
- Passenger handling agent
- Aircraft handling supervisor.
Airport Station Supervisor
Aviary Aviation Service
01.2021 - 01.2023
- Understands policies and plans for operations of the SDU and applies rules and regulation
- Works with the passengers service department to ensure the application of the international laws and regulation and that passenger receive the best possible service
- Follows procedure for emergency response in case of incidents or problems
- Ensures all operations are compliant with local regulations and company policies
- Ensures that the agents pass all the necessary documentation and information
- Ensures flight editing 24 hours before each flight
- Ensures check in procedures is done for each flight according to safety and security procedures
- Ensures security procedures during check in and boarding and match the flight figures and data with ramp.
Receptionist Supervisor
Mountain View Resort
Sharm Elshaikh
01.2023 - Current
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front areas so that questions could be promptly addressed.
- Kept high average of performance evaluations.
Education
Master Of Laws - Law (Pre-Law)
Faculty Of Law
Egypt 07.2009 - 07.2013
Skills
Guest relations training
Timeline
Receptionist Supervisor
Mountain View Resort
01.2023 - Current
Airport Station Supervisor
Aviary Aviation Service
01.2021 - 01.2023
Traffic Officer
Aero Services Egypt
01.2019 - 01.2021
Hotel Guest Relation Officer
Coral Hotel And Resort
10.2017 - 10.2019
Master Of Laws - Law (Pre-Law)
Faculty Of Law
07.2009 - 07.2013
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