Microsoft dynamics retail management system
Mohamed Nassif
Cairo
Summary
Dynamic Customer Service Professional
A highly dynamic and results-driven customer service professional with extensive experience . Adept at leadership and reporting skills, with a proven track record of enhancing customer loyalty through effective communication and problem resolution. Skilled in social media moderation, time management, and consistently meeting or exceeding sales targets while fostering strong client relationships.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Customer Service (Social Media & Off Queue)
Almosafer International Travel and Tourism Company
11.2021 - Current
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Provided constructive feedback to peers and management on potential process improvements, aiding continuous enhancement of service quality.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
Store Manager
Huawei Egypt
01.2021 - 11.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Recruiting, training, supervising and appraising staff
- Maintaining statistical and financial records
- Dealing with customer queries and complaints
- Maximizing profitability and setting/meeting sales targets, including motivating staff to do so
Customer Service Representative
Huawei Egypt
11.2019 - 01.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Send and receive the spare parts to other stores and warehouse
- Prepare the daily reports
Sales Executive & Customer Service Representative.
Etisalat Egypt
02.2018 - 10.2018
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Customer Service Representative
ALEF Bookstores
12.2015 - 01.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Set up new customer accounts.
Tele-Sales Representative
New Care Medical Company
01.2014 - 03.2015
- Communicate with customers on phone to provide them with updated items
- Negotiated pricing and payment terms with customers when possible to close deals.
- Sell specific products and services to consumers
Education
License of Law - Law
Tanta University
TantaSkills
Reporting Skills
Leadership
Customer loyalty programs
Social media moderating
Customer service best practices
Reporting Skills
Prospecting Skills
Organization and superior time management skills
Software
Microsoft Windows - Microsoft Office
Timeline
Customer Service (Social Media & Off Queue)
Almosafer International Travel and Tourism Company
11.2021 - Current
Store Manager
Huawei Egypt
01.2021 - 11.2021
Customer Service Representative
Huawei Egypt
11.2019 - 01.2021
Sales Executive & Customer Service Representative.
Etisalat Egypt
02.2018 - 10.2018
Customer Service Representative
ALEF Bookstores
12.2015 - 01.2017
Tele-Sales Representative
New Care Medical Company
01.2014 - 03.2015
License of Law - Law
Tanta University
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