Nourhan ElDakak
Customer Service & Sales Representative
Alexandria,ALX
Summary
- Customer service & sales representative with over 8 years of experience and proven history of handling high-pressure situations with customers in the telecommunication industry.
- Highly motivated individual with excellent communication skills. Experienced in providing customer service and resolving customer issues.
Overview
11
11
years of professional experience
Work History
Customer Service & Sales
Telecomegypt WE
05.2018 - Current
- Handle and resolve customer complaints.
- clarifying the customer's complaint; determining the cause of the problem, and selecting and explaining the best solution to solve the problem.
- Follow up on customer interactions to reach customer satisfaction
- Handling angry customers.
- Promote and up sell various telecom products and services to clients. Explain the features and benefits of the products and services to clients and answer their questions and concerns.
MIS Executive
MSC
11.2016 - 01.2018
- Collect, analyze, and interpret data to provide actionable insights for business strategy.
- Develop and maintain dashboards, reports, and visualizations for various stakeholders to make a new marketing plan for marketing department.
Customer Service Representative
Orange Egypt
02.2014 - 10.2016
Assistant Food and Beverage Manager
Hilton Hotel & Resorts
06.2013 - 01.2014
Education
Marketing & Sales Diploma -
Arab Academy For Science, Technology & Maritime
Aalexandria Bachelor Of Tourism & Hotel Management - Tourism
ElQuds American School
Pharos University Of Alexandria 09.2013
Skills
Reporting skills
Timeline
Customer Service & Sales
Telecomegypt WE
05.2018 - Current
MIS Executive
MSC
11.2016 - 01.2018
Customer Service Representative
Orange Egypt
02.2014 - 10.2016
Assistant Food and Beverage Manager
Hilton Hotel & Resorts
06.2013 - 01.2014
Marketing & Sales Diploma -
Arab Academy For Science, Technology & Maritime
Bachelor Of Tourism & Hotel Management - Tourism
ElQuds American School
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