Experienced HR Section Head with 8 years of expertise in managing HR operations, enhancing employee engagement, and streamlining HR procedures. Proficient in recruitment, benefits administration, performance evaluations, and conflict resolution. Known for improving compliance with employment laws and fostering a positive workplace culture. Demonstrates strong leadership and communication skills, with a proven ability to support HR teams, implement training programs, and align HR strategies with business objectives.
Hi, I’m
Mohamed Refaat
Cairo
Summary
Overview
9
years of professional experience
Work History
INTELCIA Egypt
Human Resources Section Head
06.2021 - Current
Job overview
- Developed and implemented HR policies and procedures to ensure compliance with labor laws, resolve employee issues, and maintain up-to-date HR metrics.
- Executed a pivotal role in developing hiring strategies and implementing organizational changes by managing recruitment processes and successfully onboarding over 150 managerial positions, facilitating 250+ internal promotions, and filling 4,000+ CSR roles across diverse language accounts.
- Led organizational development initiatives to boost employee performance and support overall business objectives.
- Fostered a positive work environment by managing employee relations, coordinating training programs, and overseeing compensation and benefits.
- Enhanced quality benchmarks and control plans, supervised cross-functional teams, and collaborated with accounting to manage budgets and track assets.
- Improved property accuracy through automated tracking systems, reduced expenditures via contract negotiations, and effectively managed purchasing, sales, marketing, and customer accounts.
- Worked closely with the Operations department, clients, and stakeholders to support projects and develop manpower plans and increased retention by 50% through attrition analysis and action plans.
- Partnered with the Finance department to establish and manage budgets.
- Managed a combined budget of 14 million LE for advertising, medical benefits, hiring, entertainment events, loyalty programs, and other benefits packages.
INTELCIA Egypt
Human Resources Supervisor
08.2019 - 06.2021
Job overview
- Ensured compliance with employment regulations and policies.
- Managed hiring, team performance, and recruitment activities.
- Analyzed data to improve employee relations and engagement.
- Developed policies for labor law compliance and risk mitigation.
- Implemented workplace policies and resolved issues effectively.
- Reported employee issues and supervised investigations.
- Created and executed employee reward and recognition programs.
- Created and executed employee reward and recognition programs, and devised hiring policies for over 4,000 employees, including filling 70+ managerial positions.
- Structured compensation and benefits according to market conditions and budget demands.
- Directed and controlled 5 million LE budget, medical, dental, and vision benefit packages.
UX Centers
Senior Human Resources Generalist
04.2018 - 08.2019
Job overview
- Presented progress reports to HR.
- Analyzed trends to address performance issues.
- Trained new employees and managed orientations.
- Reviewed and improved policies and hiring processes.
- Collaborated with leadership on HR policies.
- Updated job descriptions and conducted exit interviews.
UX centers
Human Resources Generalist
02.2017 - 04.2018
Job overview
- Managed hiring, new hire orientations, and employee issue resolution.
- Supported performance appraisals, ensured compliance, and led HR training.
- Maintained records, managed benefits, and updated job descriptions.
- Enforced and improved HR policies, fostered engagement, and handled recognition programs.
- Generated reports and analyzed metrics to inform HR strategies.
Teleperformance Egypt
Recruitment Specialist
01.2016 - 02.2017
Job overview
- Coordinated applicant communication and interviews, managed hiring paperwork, and tracked recruitment timelines.
- Explained HR policies to employees, supported HR programs, and arranged management interviews.
- Monitored candidate progress, analyzed recruitment metrics, and verified references.
- Evaluated candidate suitability and followed up with high-potential candidates from industry events.
Teleperformance Egypt
Travel Advisor
06.2015 - 01.2016
Job overview
- Answered questions and concerns relating to travel and airport procedures
- Provided top of the line customer service to all airport patrons.
Education
Faculty of LawAlexandria University
Bachelor
05.2014
University Overview
Skills
- Leadership and Team Management
- Strategic Planning
- HR Policies and Labor Law Expertise
- Recruitment and Talent Management
- Employee Relations and Engagement
- Data Analysis and Reporting
- Training and Development
- Communication and Interpersonal Skills
- Organizational Development
- Problem-Solving and Conflict Resolution
- Project Management
- Compensation and Benefits Management
- Technology Proficiency (HRIS systems)
Courses and Certifications
Courses and Certifications
- Human Resources Management Diploma, Arab Academy for Science, Technology and Maritime Transportation.
References
References
References available upon request.Timeline
Human Resources Section Head
INTELCIA Egypt
06.2021 - Current
Human Resources Supervisor
INTELCIA Egypt
08.2019 - 06.2021
Senior Human Resources Generalist
UX Centers
04.2018 - 08.2019
Human Resources Generalist
UX centers
02.2017 - 04.2018
Recruitment Specialist
Teleperformance Egypt
01.2016 - 02.2017
Travel Advisor
Teleperformance Egypt
06.2015 - 01.2016
Faculty of Law
Bachelor
Certifications
Certifications
- Human Resources Management Diploma, Arab Academy for Science, Technology and Maritime Transportation.
References
References
References available upon request.
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