Mohamed Sami
Commercial Ops Manager
Giza,Egypt
Summary
Dynamic Commercial Operations Manager with a proven track record at Instashop, excelling in project planning and team leadership. Spearheaded initiatives that drove significant sales growth and enhanced customer satisfaction. Skilled in performance management and process improvement, leveraging analytical insights to optimize operations and foster a culture of accountability.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Commercial Operations Manager
Instashop
04.2023 - Current
- Managed product launches successfully, ensuring timely delivery and positive reception in the market.
- Established metrics-driven performance evaluations, fostering a culture of accountability within the team.
- Implemented new marketing strategies, resulting in increased brand awareness and market share.
- Collaborated closely with cross-functional teams to drive continuous improvement initiatives across the organization.
- Achieved significant sales growth by identifying new markets and expanding the company''s reach geographically.
- Spearheaded successful business development efforts that grew company revenue year over year consistently.
- Improved commercial efficiency by streamlining operations and implementing cost-saving measures.
- Analyzed market trends to identify growth opportunities and capitalize on them effectively.
- Led a team of sales professionals to exceed quarterly and annual revenue targets consistently.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
Training & Development Associate
Instashop
04.2022 - 04.2023
- Designed, planned, organized and directed orientation and training programs for employees or customers.
- Completed projects in alignment with target deadlines and financial objectives.
- Presented information using variety of instructional techniques or formats, such as role-playing, simulations, team exercises, videos and lectures.
- Administered government-supported community development programs and promoted department programs and services.
- Identified training needs and developed content while evaluating existing programs.
- Executed individual business plan to exceed revenue goals and quotas related to growth and new income sources.
- Obtained, organized and developed training procedure manuals, guides and course materials.
- Assisted in budget planning, monitoring expenses to ensure financial goals were met while maximizing resources allocation.
Performance Manager
Vodafone UK
05.2021 - 03.2022
- Improved team performance by implementing new KPI tracking systems and providing regular feedback.
- Spearheaded change management initiatives that improved organizational adaptability and resilience during challenging times.
- Established clear communication channels for employees to voice concerns, promoting a healthier work environment.
- Facilitated cross-departmental collaboration, fostering a culture focused on continuous improvement and shared success.
- Transformed existing processes and rebuilt platform to optimize information utility and process efficiency.
- Tracked, analyzed and executed quality and continuous improvement initiatives to hold departments accountable for performance.
- Developed, tracked and analyzed variance of key performance measurements.
- Led teams to drive results and meet production, quality and safety goals.
- Analyzed financial data to identify cost-saving opportunities while maintaining high-quality output standards.
- Worked with technical resources to conduct root cause analysis and prevent future issues.
- Led quarterly performance review meetings to identify areas for improvement, fostering culture of continuous development.
- Managed quality control process to drive accuracy of performance inputs.
Junior Quality Analyst
Vodafone UK
03.2020 - 05.2021
- Optimized performance testing methodologies for better assessment of application responsiveness under varying conditions.
- Enhanced cross-browser compatibility of web applications by performing extensive browser-based testing across multiple devices.
- Enhanced software quality by conducting thorough manual and automated testing.
- Assisted in refining QA processes by providing valuable input on best practices and industry standards.
- Increased overall product reliability through active participation in bug triage meetings, prioritizing critical issues for resolution.
- Improved end-user experience through diligent UI/UX testing and feedback reports.
- Supported team efficiency by maintaining accurate documentation of all test results and findings.
- Facilitated smooth deployment cycles by coordinating with stakeholders on release schedules and necessary approvals.
- Contributed to cross-functional collaboration by participating in agile sprint planning sessions and daily standups.
- Analyzed quality and performance data to support operational decision-making.
- Developed and maintained quality assurance procedure documentation.
International Account Advisor
Vodafone UK
03.2019 - 03.2020
- Conducted thorough market research to identify potential areas of growth within the international sector, ultimately increasing company revenue.
- Developed comprehensive understanding of international financial regulations, ensuring compliance while advising clients on cross-border transactions.
- Evaluated competitive landscape to identify potential threats or opportunities for company growth within the international sector, informing strategic decisionmaking.
- Actively participated in industry conferences and networking events, establishing connections that led to valuable new business opportunities.
- Boosted account retention rates through regular check-ins and relationship-building initiatives with key clients.
- Enhanced client satisfaction by proactively addressing concerns and providing tailored solutions for their international accounts.
Education
Bachelor of Science - Public Relations
Higher Institute of Media And Communication Arts
Cairo05-2020
Skills
Pricing strategy
Project planning and development
Customer service
Organizational management
Problem-solving
MS office
Planning and implementation
Team leadership
Work flow planning
Operations management
Warehouse operations
Performance management
Process improvement strategies
FLUENT IN [English]
Timeline
Commercial Operations Manager
Instashop
04.2023 - Current
Training & Development Associate
Instashop
04.2022 - 04.2023
Performance Manager
Vodafone UK
05.2021 - 03.2022
Junior Quality Analyst
Vodafone UK
03.2020 - 05.2021
International Account Advisor
Vodafone UK
03.2019 - 03.2020
Bachelor of Science - Public Relations
Higher Institute of Media And Communication Arts
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