Mohamed Shokran
Riyadh
Summary
Technically support, Service, and clinical application Engineer experienced in testing, integrating, installing, and application of Medical equipment. Accomplished record of documenting and completing service requests and traveling extensively to customer locations for start-up and service calls to maximize customer satisfaction.
Overview
5
5
years of professional experience
Work History
Service Engineer
HIGHTECH for Projects and trading SAE
05.2024 - Current
- Maintenance, calibration, and training of B-Brun hemodialysis machine.
- Installed, configured and tested equipment on specialized platforms.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Tested and checked performance of hardware and software programs.
Project and Implementation Engineer (Freelance)
IHD (Middle East and Africa)
01.2023 - 03.2023
- Establish the connections between the customer and the mother company in Germany
- Organization of the project installation and delivery
- Performs technical tasks in assisting with project implementation such as installing virtual machines, OSs and software, and scripting
- Implements and installs software integrations, such as PACS/RIS or HIS/RIS
- Connects remotely to access customer systems to determine root causes and solve issues
- End-user support services, troubleshooting, and maintaining all computer hardware, software, and networks.
Technical Support and Software Implementation Engineer
PaxeraHealth
05.2021 - 01.2023
- Performs technical tasks in assisting with project implementation such as installing virtual machines, OSs and software, and scripting
- Implements and installs software integrations, such as PACS/RIS or HIS/RIS
- Review software and create instructions and a strategic plan for installation
- Helps clients to understand Paxera technologies about imaging and clinical workflows
- Fields complex support interactions that require system analysis and problem-solving techniques
- Supports DICOM, PACS, and their connectivity/integration issues with company software
- Connects remotely to access customer systems to determine root causes and solve issues
- We are delivering end-user support services, troubleshooting, and maintaining all computer hardware, software, and networks
- Identify and classify problems, analyze root causes, and recommend workarounds and resolution
- Administration and maintenance of all servers, firewalls, V.P.N., printers, and computer-related peripherals
- Identify gaps, and create and maintain support documentation
- Support, manage, and supply solutions to PaxeraHealth clients ensuring minimal downtime
- Assist in all Support Office and location upgrades and purchases of software and hardware.
Clinical Application Specialist
IKAR (Volcano Philips Distributor)
11.2020 - 03.2021
- Attending in the cath lab to provide Help for physicians in assessing and treating coronary artery diseases with IVUS (intravascular Ultrasound) and IFR (Instantaneous-wave-free ratio)
- Meeting with physicians and all medical team to perform prospection and presales process
- Training of all medical crew on using IVUS and IFR.
Service Engineer
HIGHTECH for Projects and trading SAE
07.2020 - 11.2020
- Maintenance, calibration, and training of B-Brun hemodialysis machine.
Maintenance, Sales, and Project Engineer
EG Medical Systems (internship)
08.2019 - 11.2019
- Installing, maintaining, upgrading, and servicing requested hemodialysis machines, ICU equipment, and surgical equipment
- Sales and implementing projects
- Prospective customers to demonstrate products, explain product features, and solicit orders
- Monitor market conditions, product innovations, and competitors' products, prices, and sales
- Prepare drawings, estimates, and bids that meet specific customer needs
- Implementing 12 Modular OR Rooms.
Education
Bachelor's degree - Biomedical Engineering
Higher Institute of Engineering, El-Shorouk Academy
05.2019
Skills
- Raspberry Pi
- MATLAB
- Microsoft Office
- Database programming SQL
- Communication Skills
- Negotiation Skills
- Event Management
- Leadership skills
Iqamastatus
Transferable
Memberofsce
True
Training
- Computek international Company, El-Dokki, 08/01/16, 08/15/16, Hemodialysis, Sterilization
- Jelecom, 07/04/17, 07/15/17, Medical application using (Matlap & Raspberry-pi)
- Benha university hospital, Benha city, 07/01/17, 07/31/17, Medical laboratories, ICU
- Benha electronics company, Benha city, 08/12/18, 08/30/18, Design, production and Surface assembly of electronic components of PCB (SMT), Introduction to the microcontroller principles, Medical equipment and devices calibration
- Nasser Institute Hospital, Cairo, 09/01/18, 09/30/18, Endoscopies, Imaging (MRI, CT, X-ray, ultrasound), ICU & Sterilization, Hemodialysis and district water station
Languages
Arabic
Native language
Arabic
Proficient
C2
English
Advanced
C1
Militarystatus
Exempted
Personal Information
- Date of Birth: 12/14/1995
- Driving License: Yes
- Marital Status: single
Timeline
Service Engineer
HIGHTECH for Projects and trading SAE
05.2024 - Current
Project and Implementation Engineer (Freelance)
IHD (Middle East and Africa)
01.2023 - 03.2023
Technical Support and Software Implementation Engineer
PaxeraHealth
05.2021 - 01.2023
Clinical Application Specialist
IKAR (Volcano Philips Distributor)
11.2020 - 03.2021
Service Engineer
HIGHTECH for Projects and trading SAE
07.2020 - 11.2020
Maintenance, Sales, and Project Engineer
EG Medical Systems (internship)
08.2019 - 11.2019
Bachelor's degree - Biomedical Engineering
Higher Institute of Engineering, El-Shorouk Academy
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