Mohamed Eid Basha
Station Master
Summary
Experienced Station Master with strong skills in managing daily operations, ensuring passenger safety, coordinating staff, and
handling emergencies. Committed to operational excellence, effective communication, and enhancing the customer experience
in a dynamic railway environment.
Overview
8
8
years of professional experience
Work History
Station Master
RATPDev Mobility Cairo
03.2022 - Current
- Oversee the daily operations of the railway station, ensuring trains run on schedule and all activities are carried out efficiently.
- Ensure the safety and security of passengers by monitoring station
activities, managing crowd control, and addressing any safety
concerns. - Supervise and coordinate the work of station staff, including ticket
clerks, security personnel, and cleaning crews, to maintain smooth
operations. - Act as the primary point of contact between the station, train crews,
and central control, relaying critical information to ensure timely and
accurate communication. - Handle emergencies, such as medical incidents or operational
disruptions, by coordinating with emergency services and
implementing station contingency plans. - Address passenger inquiries and complaints, providing assistance and
information to enhance the overall customer experience. - Ensure all station operations adhere to safety regulations, operational
standards, and company policies. - Maintain detailed records of station activities, incidents, and
performance metrics for reporting to higher management.
Shop Owner
Storm Coffee Shop
01.2017 - 03.2022
- Responsible for managing the shop's day-to-day operations, determining expenses, managing daily revenues and expenses, and periodically submitting requests for needs
- Coordinate with suppliers and contractors to provide suitable materials and equipment for the work
- Able to deal with machines and equipment.
Sales Agent
OXi for Cleaning Product
01.2018 - 12.2019
- Identify and pursue sales opportunities to achieve and exceed sales targets for cleaning products
- Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions.
- Manage a designated sales territory, planning and executing sales
visits, product demonstrations, and promotional activities. - Maintain detailed records of sales activities, client interactions, and
sales performance for reporting to management. - Negotiate contracts, pricing, and terms with clients to close deals and
secure long-term business relationships.
Education
Bachelor's Commerce -
Higher Institute of Engineering, Technology And Business Management
Kafer El Sheakh 09.2012 - 2016.05
Skills
Negotiation skills
Teamwork
Communication Skills
Customer Service Excellence
Time Management
Languages
Arabic (fluent)
Proficient
C2
English (fluent)
Intermediate
B1
Timeline
Station Master
RATPDev Mobility Cairo
03.2022 - Current
Sales Agent
OXi for Cleaning Product
01.2018 - 12.2019
Shop Owner
Storm Coffee Shop
01.2017 - 03.2022
Bachelor's Commerce -
Higher Institute of Engineering, Technology And Business Management
09.2012 - 2016.05
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