Mohamed Elgammal
London
Summary
Customer-focused professional with career centred on enhancing customer relations and satisfaction. Capable of building strong client relationships through exceptional communication, problem-solving skills, and proactive approach to customer needs. Skilled in implementing strategies that boost customer loyalty and drive business growth.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Customer Relations Manager
Cleopatra International Freight LTD
, Great Britain
12.2021 - Current
- Improved customer satisfaction by managing relationships effectively.
- Managed complaints, resulting in increased customer loyalty.
- Conducted market research, keeping up-to-date on industry trends.
- Monitored competitor activities and aligned strategies accordingly for a competitive edge.
- Advised on product development based on customer feedback and market trends.
- Adapted sales techniques to specific clients and promoted products based on individualised client needs.
Special Project Manager
Encon - Engineering & Construction Company
, Egypt
09.2016 - 06.2021
- Coordinated resources and third parties for execution of projects.
- Ensured that all projects are delivered on-time, within scope and within budget.
- Created and monitored marketing plans to achieve desired goals.
- Established and maintained relationships with third parties/vendors.
- Created and maintained comprehensive project documentation.
- Developed detailed project plans for clear path to desired outcomes.
Commercial Manager
Harbek Trading Company (Heineken franchise)
, South Sudan
04.2015 - 06.2016
- Participated in an all dealer survey for Juba.
- Used the info of the survey to reroute direct distribution sales.
- Also used the information to concentrate on the first and second tier accounts leaving the service of the balance to the wholesalers.
- Participated and organized the different Heineken promotions.
- Supervised on the job training for the sales force.
Operation Manager
The Kite Bubble
, Egypt
12.2013 - 01.2015
- Supervised daily operations, increasing overall effectiveness and efficiency.
- Improved service delivery with rigorous quality checks.
- Conducted performance evaluations to motivate staff improvement.
- Ensured health and safety compliance with regular inspections.
- Facilitated staff training sessions to improve skills and knowledge.
Education
Bachelor of Arts - Marketing & International Business
Modern Science & Arts University
Egypt 09.2008 - 06.2013
High School Diploma -
American International School
Egypt 09.2007 - 06.2008
Skills
- Multitasking
- Leadership
- Responsibility
- Customer Service
- Management
- Sales prospecting
Languages
Arabic
Native
French
Fluent
English
Native
References
References available upon request.
Timeline
Customer Relations Manager
Cleopatra International Freight LTD
12.2021 - Current
Special Project Manager
Encon - Engineering & Construction Company
09.2016 - 06.2021
Commercial Manager
Harbek Trading Company (Heineken franchise)
04.2015 - 06.2016
Operation Manager
The Kite Bubble
12.2013 - 01.2015
Bachelor of Arts - Marketing & International Business
Modern Science & Arts University
09.2008 - 06.2013
High School Diploma -
American International School
09.2007 - 06.2008
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