Mohammed Abd Allah
Giza
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Knowledgeable [Job Title] skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Dedicated to keeping stock levels optimal and merchandising items to drive sales.
Overview
21
21
years of professional experience
Work History
Sales Agent
- Customize insurance programs to suit individual customers, often covering a variety of risks.
Corporate Social Responsibility(CSR)Senior Officer
Baheya Foundation For Treatment Of Breast Cancer
El-Sheikh Zayed City
04.2023 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Provided primary customer support to internal and external customers.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Identified opportunities for process improvements, leading to increased efficiency in handling customer interactions.
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
- Contributed to company growth by consistently meeting and exceeding sales targets.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Conducted thorough research to provide accurate information to customers regarding product specifications or usage guidelines.
- Maintained up-to-date knowledge on industry trends and competitor offerings, leveraging this insight when assisting customers in making informed decisions.
- Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
- Proactively sought feedback from customers to identify areas of improvement within the organization''s offerings or processes.
- Served as a liaison between internal teams and customers during critical situations, facilitating open communication channels for swift issue resolution.
- Supported marketing initiatives by promoting special offers or loyalty programs during customer interactions, driving increased revenue streams for the organization.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Promptly responded to inquiries and requests from prospective customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and provided backup support for organizational leadership.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Developed and updated databases to handle customer data.
- Implemented and developed customer service training processes.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and backed up other customer service managers.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Sought ways to improve processes and services provided.
Senior Account Manager
Climax Creation Group
01.2020 - 03.2022
- Oversee all aspects of event planning and management, with experience planning exhibitions and large business-to-business events.
Sales Production
Tourism Production at Sharm Elshikh
01.2012 - 01.2019
- Responsible for the technical management, supervision, and control of the production.
Call center agent
Vodafone
01.2011 - 01.2012
- Handle customer technical problems and complaints and fulfilling their requirements in the most professional manner according to the departmental objectives.
Potential unite Manager
American life insurance company (Met Life ALICO)
06.2009 - 01.2011
- Ensures that the Sales Force under my responsibility are within the context of overall Company goals.
IT Engineer
Glory Egypt for internet (ISP)
10.2006 - 05.2009
- Responsible for studying employer's current computer system, identifying areas that need improvements or overhauls and implementing these changes.
IT Engineer
El- Rashwan for computer services
07.2003 - 07.2006
- Develop Systems, Document Work, Manage Projects
Education
B.sc management of information technology -
01.2008
Skills
- Arabic: Mother tongue
- English: Very good in writing and reading
- Russian: fair
- Ability to learn new technologies and sciences
- Ability to work under pressure and within team work
- Ability to work in a group or individually according to the job requirements
- Ability of Data simplification, analysis and design
- Technical support, customer service, troubleshooting with customers
- Can travel any places in any time
- Sales Presentations
Militarystatus
Postponed
Computercourses
- CISCO
- IT Essentials: PC Hardware and Software
- CCNA Exploration: Network Fundamentals
Personal Information
Date of Birth: 12/1985
References
Available upon request
Timeline
Corporate Social Responsibility(CSR)Senior Officer
Baheya Foundation For Treatment Of Breast Cancer
04.2023 - Current
Senior Account Manager
Climax Creation Group
01.2020 - 03.2022
Sales Production
Tourism Production at Sharm Elshikh
01.2012 - 01.2019
Call center agent
Vodafone
01.2011 - 01.2012
Potential unite Manager
American life insurance company (Met Life ALICO)
06.2009 - 01.2011
IT Engineer
Glory Egypt for internet (ISP)
10.2006 - 05.2009
IT Engineer
El- Rashwan for computer services
07.2003 - 07.2006