Mostafa Mahmoud
IT Specialist
Summary
Proven IT Specialist with a track record of enhancing system efficiency and security for Avia Partner. Expert in Network Administration and adept at fostering team collaboration. Achieved significant improvements in IT risk management and system upgrades, ensuring robust information security and operational excellence. Skilled in troubleshooting and technical issue analysis, demonstrating a results-driven approach with a focus on strategic achievements. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Specialist
Avia Partner
09.2023 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Monitored systems in operation and quickly troubleshot errors.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Patched software and installed new versions to eliminate security problems and protect data.
- Trained employees on new technologies, increasing competency levels across the organization.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Walked individuals through basic troubleshooting tasks.
- Led migration projects to modernize legacy systems without disrupting daily operations or compromising security standards.
- Assisted in development of system security protocols.
IT Specialist
Future Association For Microfinance
10.2021 - 08.2023
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Monitored systems in operation and quickly troubleshot errors.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Conducted company-wide technology instruction, onboarding and education.
- Led technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Oversaw development and implementation of improvements to support and network operations.
- Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
- Supported implementation of warehouse management system software applications to enable centralized management of tasks.
- Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection.
- Liaised effectively with others to promote on-going network design, reevaluation and optimization that scaled with company growth.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Communicated regularly with customers concerning data exchange and technology integration.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
It Help Desk
Arabiata
07.2019 - 09.2021
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Providing day-to-day technical supporting for 18 Branches all over Cairo to endusers. (Hardware – Software – CCTV system).
- Specifying users and user access levels for each segment of supported application(s).
- Setting-up workstations with computers and necessary peripheral devices (routers, printers etc.).
- Checking computer hardware (HDD, mouse, keyboards etc.) to ensure functionality.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Installing and configure appropriate software and functions according to specifications.
- Developing and maintain local networks in ways that optimize performance.
- Ensuring security and privacy of networks and computer systems.
- Providing orientation and guidance to users on how to operate new software and computer equipment.
- Organizing and schedule upgrades and maintenance without deterring others from completing their work.
IT Help Desk
ATM Group
03.2018 - 05.2019
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Built and provided basic end-user troubleshooting and desktop support on Windows.
- Helped streamline repair processes and update procedures for support action consistency.
- Used scripting skills to contribute to internal technical tools.
- Assisted customers with product selection based on stated needs, proposed use and budget.
- Compiled and accurately entered data for each customer encounter to record in system.
IT Technical Support
Simple Touch
11.2016 - 01.2018
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided support for networking protocols and characteristics. Built and maintained internal knowledge bases for support products to expand available feedback and performance data.
- Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Education
Bachelor of Science - Bachelor's Degree Information
New Cairo Academy
Cairo -5th Settlement 04.2001 -
Skills
Network Administration
Troubleshooting
Technical issue analysis
IT risk management
Information Security
Software Development
System Upgrades
LAN/WAN
Software Installation
Technical Troubleshooting
TCP/IP
System Administration
Languages
Arabic
Native language
English
Upper intermediate
B2
Certification
CCNA & MCSA
Timeline
IT Specialist
Avia Partner
09.2023 - Current
IT Specialist
Future Association For Microfinance
10.2021 - 08.2023
It Help Desk
Arabiata
07.2019 - 09.2021
IT Help Desk
ATM Group
03.2018 - 05.2019
IT Technical Support
Simple Touch
11.2016 - 01.2018
Bachelor of Science - Bachelor's Degree Information
New Cairo Academy
04.2001 -
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