Mouala Taha Mohamed Mutwali Atabani
Operations Manager
Cairo ,Egypt
Summary
Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
12
12
years of professional experience
10
10
years of post-secondary education
11
11
Certifications
2
2
Languages
Work History
Operations Manager
IATL International Co.ltd
Khartoum , Sudan
05.2019 - Current
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Monitor and supervise operational KPIs for business units.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and implemented strategies to maximize customer satisfaction.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Implemented business strategies, increasing revenue and effectively targeting new markets which increased sales by 25%.
- Implemented innovative programs to increase employee loyalty and reduce turnover by 15%
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Introduced new methods, practices, and systems to reduce turnaround time
Telecommunication supervisor
Kenana Sugar Co
Khartoum , Sudan
06.2017 - 04.2019
- Managed telecommunication systems, which include Radio and VOIP.
- Successfully completed multiple projects related to upgrade of telecommunication systems which resulted in reducing 15% of operational costs.
- Participated in vendor selection for Telecommunication and IT services and products.
- Proven ability to develop and implement creative solutions to complex problems.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Self-motivated, with strong sense of personal responsibility.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Resolved problems, improved operations and provided exceptional service.
- Worked well in team setting, providing support and guidance.
- Provided detailed reports to telecommunication manager.
Alcatel-Lucent Brand Manager
IATL International Co.Ltd
Khartoum, Sudan
04.2015 - 05.2017
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proved successful working within tight deadlines in fast-paced environment.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Prepared annual business plans for Alcatel-Lucent brand.
- Insured that business objectives are met by utilizing available renounces.
- Insured that all required certifications are completed by technical and sales teams.
- Achieved 95% of sales targets.
- Participated in marketing campaigns which include events planning, workshops and social media posts that follows brand regulations and guidelines.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Provide top management with required periodic reports.
IT engineer
Abuelgasim Technology Co.ltd
Khartoum , Sudan
02.2012 - 03.2013
- Performed daily helpdesk tasks.
- Provided technical support in both on-site and telephone consultations.
- Participated in completing network and CCTV infrastructure projects.
- Prepare daily reports for IT manager.
- Performed preventive maintenance on network system, maintaining average uptime of 90%
- Offered troubleshooting via voice and text chat, maintaining resolution rates of 92%
Education
BSc - computer science
Comboni College For Computer Science And Technology
Khartoum 01.2007 - 04.2011
High School -
Comboni College
Khartoum, Sudan 04.2001 - 04.2007
Skills
Budgeting and forecasting
Project Management
Business administration
Sales
Negotiation
Strategic partnerships
Business Development
Contract Management
Certification
PL SQL Fundamentals.
Timeline
Operations Manager
IATL International Co.ltd
05.2019 - Current
Telecommunication supervisor
Kenana Sugar Co
06.2017 - 04.2019
Alcatel-Lucent Brand Manager
IATL International Co.Ltd
04.2015 - 05.2017
IT engineer
Abuelgasim Technology Co.ltd
02.2012 - 03.2013
BSc - computer science
Comboni College For Computer Science And Technology
01.2007 - 04.2011
High School -
Comboni College
04.2001 - 04.2007