SuccesFactors, SAP Budget, Dayforce Ceridian, Oracle, SAP Concur, Doxis Records, Employee Central Payroll
MUTHUITA DENNIS NDAIGA
Human Resources - HR Operations And Total Rewards
Nairobi
Summary
I am a highly skilled Human Resources professional with over 13 years of experience in both as a Human Resource Generalist, Human Resource Operations and Total Reward Management and implementation of Human Resources Information Systems. I have a proven track record in organization design, job analysis and evaluation, competency assessment, employee relations, Manpower planning and Budgeting, recruitment and selection, performance management, Human Resource policy design, compensation and benefits, employee engagement, payroll management, and Human Resource Information Systems. I am adept at communicating and presenting ideas effectively, solving complex problems, and managing relationships with a commercial acumen. My industry experience spans financial services, healthcare, and professional services, where I have consistently delivered strategic Human Resource solutions that align with organizational goals.
Overview
2025
2025
years of professional experience
11
11
years of post-secondary education
7
7
Certifications
4
4
Languages
Work History
Assistant Manager/Specialist HR Operations & Reward – Africa and Caribbean
African Export-Import Bank (AFREXIMBANK)
Cairo, Egypt
8 2021 - Current
- Leadership: Over 3 years of experience leading a team of 6 staff members in HRIS, Payroll, Benefits Administration, and Helpdesk Management
- Manpower Planning: Ensured alignment of new staff requests with the Bank’s strategic plan, preparing comprehensive reports for the Staff Management Committee's approval, and updating manpower plans for budgeting and cost management
- Contracting & Onboarding: Managed contracting processes for new and transitioning staff, including drafting offers, negotiating terms, and conducting background and qualifications checks
- Supported the onboarding process to ensure complete staff files and seamless HR system integration
- Job Structure Management: Oversaw job analysis and evaluation, ensuring all jobs had accurate descriptions and appropriate grading
- Managed the job evaluation system to align with strategic objectives
- Pay Structure Planning & Management: Developed and maintained the Bank’s pay and incentive structures, including short-term and long-term incentive plans
- Conducted regular reward surveys, analyzed trends, and prepared detailed reports and recommendations for the Staff Management Committee and Board
- Payroll & Benefits Management: Provided robust oversight of monthly payroll processes, ensuring compliance with policies
- Managed staff benefits, including insurance, retirement schemes, and housing programs, while liaising with external service providers
- Reporting & Risk Management: Contributed to monthly and annual HR reporting with relevant metrics and risk management processes related to reward and benefits
- Off-Boarding: Managed exit processes for departing staff, ensuring all termination procedures were completed per Bank policies
- Analyzed exit data and prepared reports with strategic recommendations
- HR Systems: Supported HR system enhancements to optimize reward and benefits management, ensuring accurate HR reporting and positive employee experience
- HR Policies & Procedures: Developed and maintained the Bank’s HR Staff Handbook, ensuring policies were current and aligned with strategic goals
Partner Compensation and Benefits – Africa & Canada
MASTERCARD FOUNDATION
Nairobi, Kenya
09.2020 - 08.2021
- Independent Contributor with Global Oversight
- Total Rewards Strategy & Governance: Supported the design and implementation of the total rewards strategy and framework, prepared Board papers and educating management on rewards and mobility matters
- Compensation Management: Accountable for rewards, benchmarking and executive pay management
- Led the annual compensation review process, managing allowances, off-cycle changes, and one-time payments
- HRIS Management: System Implementation for Canada entity on end to end on Dayforce and Managed compensation data entry and integrity within the HRIS, handling customized reporting requests and ensuring data accuracy
- Benefits Administration: Conducted industry benefit comparisons, supported the design of benefits processes and tools, and managed vendor relationships
- Led benefit enrollment and orientation sessions for new hires and assignees
- Job Structure Management: Oversaw job analysis and evaluation, ensuring all jobs had accurate descriptions and appropriate grading
- Managed the job evaluation system to align with strategic objectives
Senior Manager Compensation and Benefits – Human Resource Division
KCB BANK GROUP
01.2020 - 09.2020
- Develop input for the Group Reward and Benefits Strategies and Plans
- Leads in assigned development, review, re-engineering and or implementation of Reward and Benefits Programs/Schemes and their related implantation/operational procedures, processes, templates, and forms
- Implements the Group HR Policies, procedures and processes relating to Reward and Benefits and provides line management with advanced guidance on matters arising thereof
- Maintain data, records and statistics relating to Reward and Benefits
- Prepare and provide simple and complex reports, analysis and data relating to Reward and Benefits for HR and Business Managers
- Represents the Group HR Function and or the Bank at external Regulatory/Industry/Corporate forums/meetings relating to Reward and Benefits
- Develops, manages and or maintains relationships with internal/ external customers/ stakeholders/ supplies relating to HR Compensation and Benefits Unit
- Provides secretarial support for business and or staff committees, schemes, initiatives or forums relating to Reward and Benefits
Senior Human Resource Advisor (Human Resource Advisory services)
Grant Thornton International – Kenya Office
12.2018 - 12.2019
- HR Analytics & Benchmarking (Employee Engagement Surveys, Salary and benefits surveys, Executive and Non-Executive Directors remuneration survey, Long term, and short-term incentive plan design)
- Human Resource Due Diligence, Human Resource Policy reviews/development and Human Resource Audits
- Organization design process
- Job evaluation and job analysis process
- Competency assessment/skills audit assignments
- HR Administration/HR out staffing services (Currently managing HR matters for 10 clients most being startups in Kenya
- Performance management and KPI setting development services
- Payroll administration for clients
- Recruitment and selection services/Executive search services
Senior Consultant – People & Organisation
PricewaterhouseCoopers Limited, (PwC) Kenya and South Africa Offices
11.2015 - 11.2018
- People and Organisation is a subset within the Tax line of service, which provides Consultancy in Human Resource services which include: HR Analytics & Benchmarking (Employee Engagement Surveys, Staff Remuneration Surveys, Executive & Non-Executive Remuneration Surveys); Human Resource Policy reviews; Human Resource Due Diligence and Human Resource Audits; Reward Strategy & Policy design, Pay structuring & design; Employee Share Ownership Plans design; Short Term & Long Term Incentive design; Reward Training, Reward Communication
- Understand clients’ business and related reward issues and provide workable creative recommendations
- Draft and present project proposals in response to client needs
- Collect, analyse and prepare reports Research and keep abreast of reward matters in the local and international markets
- Execute Human Resource Consultancy assignments on time and within firms’ quality standards
- Building and maintaining a relationship with clients to the level of being their trusted advisor
- Articulating PwC recommendations to clients and relating them to resolving their needs
- Be keen to work as part of a team servicing existing clients and help win and develop new ones
- Participating in facilitating reward training
- Key Account Manager Role for Assigned REMchannel (internet-based remuneration survey tool) Clients
- Comply with internal/external PwC risk management requirements and ensure that all client engagements are performed in accordance with PwC risk and quality protocols
Human Resources Officer Duties and Responsibilities –HR Operations
Kenya Women Microfinance Bank (KWFT)
01.2014 - 10.2015
- Administration of various employee benefits i.e., Car allowances, Club memberships, Staff mortgages, Employee share ownership plans (ESOP)
- Ensure that compensation practices are in compliance with current legislation
- In charge of HRMIS (DUX HR Software) and ensuring all data is up-to date in the system, Staff Exit processes i.e., Coordinating exit interviews, and payment of Terminal Benefits such as Gratuity accrued & other benefits
- Payroll administration
- Ensuring that staff schemes like Insurance, Medical scheme, and health issues, run smoothly Ensuring new members are updated into the medical scheme and HRMIS
- Troubleshooting of staff medical related issues
- Coordination of general staff welfare activities
- Coordination of Occupation Health & Safety (OSH) Audit’s compliance with current legislation
- Leave Management Process, leave costing, leave related reports and troubleshooting
- Conduct periodic HR audits and prepare reports
- Performance and reward Management, through yearly performance appraisal and Salary reviews
- To provide support to the General Manager Human Resources in Human Resource related matters, so as to support the smooth running of the organization’s operations
HR/Unit Coordinator Nursing Division
Aga Khan University Hospital
04.2012 - 01.2014
- The role involves overseeing comprehensive training and employee management processes to ensure optimal staff development and compliance
- Key responsibilities include conducting post-training evaluations to assess effectiveness, maintaining up-to-date personnel files with certificates and training documents, and facilitating in-house and soft skills training programs
- Additionally, the role coordinates the orientation program for new employees, prepares training materials, and manages logistics for all training sessions
- It also involves processing training requests and obtaining necessary approvals, handling applications to the Directorate of Industrial Training, and assisting in preparing and monitoring the training plan
- The role supports recruitment and selection activities, managing the filing and summarizing of applications, and assisting in staff entry and exit processes
- Additionally, the role ensures job descriptions are accurate, and that Human Resource Development aligns with ISO and JCIA standards, while also preparing service agreements as needed
Education
Master of Business Administration (MBA) - Human Resource Management Option
The University of Nairobi
01.2014 - 01.2018
Higher National Diploma - Human Resource Management
Institute of Human Resource Management (IHRM)
01.2013 - 12.2013
Diploma in management - Human resources management
Kenya Institute of Management
01.2011 - 12.2012
Bachelor of Arts - Psychology and Political science
The University of Nairobi
01.2008 - 01.2012
Skills
HR Operations, Reward System Design, HRIS Implementation
Certification
Balances scorecard professional – Balanced Scorecard Institute
Accomplishments
- HRIS Implementation, Successfully led the implementation of SuccessFactors at AFREXIMBANK, modernizing HR processes. Recognized by the President of AFREXIMBANK with a Special Recognition Award for the successful deployment.
- Benefits Structure Review and system Configuration Change, Spearheaded as the Reward Lead a revamp of the Bank's benefits structure, improving staff welfare and aligning with market trends and approved by the Board Remuneration Committee and implemented in 07/01/23.
- SAP Budget System Implementation, Led the successful implementation of the SAP Budget System as the HR Champion working closely with Finance and IT Teams in AFREXIMBANK.
- Implementation of a Records Management System (DOXIS), HR Lead for implementation for a New Records Management System in AFREXIMBANK.
- Compensation & Benefits, Developed a new Salary structure approved by the Board Remuneration Committee in 2022 at AFREXIMBANK and also Led the Review exercise of Housing allowance for AFREXIMBANK Group which was implemented in 2024 after Board approvals.
- Payroll & Benefits Management, Oversaw payroll operations, managed staff benefits including medical and retirement plans, and ensured alignment with best industry practices at AFREXIMBANK.
- Reward System, Champion for the implementation of Dayforce Ceridian at Mastercard Foundation and Mastek Foundation.
- PwC REMchannel, In charge of coordinating the PwC REMchannel online salary survey System, a database with more than 60 organizations’ data.
- Job Evaluation for KCB Bank Group Subsidiaries, Successfully undertook a Job Evaluation for KCB Bank Group Subsidiaries for specific roles.
- Reward Benchmarking and Consultancy Projects, Led reward benchmarking and consultancy projects for over 60 clients, managing large-scale surveys and compensation reviews.
Otherrecentachievements
- Appointed as the Secretariat to the AFREXIMBANK Standing Disciplinary Committee
- Nominated as the ESG Reporting Champion and HR Representative AFREXIMBANK
- Nominated to Represent HR of the Fraud Monitoring Solution Implementation for AFREXIMBANK
- HR Representative for the AFREXIMBANK Records Management system Implementation
- Nominated as the HR Representative for the Afreximbank ISO 27001:2022 Certification on Managing information Security
References
References are available upon request.
Software
Timeline
Partner Compensation and Benefits – Africa & Canada
MASTERCARD FOUNDATION
09.2020 - 08.2021
Senior Manager Compensation and Benefits – Human Resource Division
KCB BANK GROUP
01.2020 - 09.2020
Senior Human Resource Advisor (Human Resource Advisory services)
Grant Thornton International – Kenya Office
12.2018 - 12.2019
Senior Consultant – People & Organisation
PricewaterhouseCoopers Limited, (PwC) Kenya and South Africa Offices
11.2015 - 11.2018
Human Resources Officer Duties and Responsibilities –HR Operations
Kenya Women Microfinance Bank (KWFT)
01.2014 - 10.2015
Master of Business Administration (MBA) - Human Resource Management Option
The University of Nairobi
01.2014 - 01.2018
Higher National Diploma - Human Resource Management
Institute of Human Resource Management (IHRM)
01.2013 - 12.2013
HR/Unit Coordinator Nursing Division
Aga Khan University Hospital
04.2012 - 01.2014
Diploma in management - Human resources management
Kenya Institute of Management
01.2011 - 12.2012
Bachelor of Arts - Psychology and Political science
The University of Nairobi
01.2008 - 01.2012
Balances scorecard professional – Balanced Scorecard Institute
Market Pricing and Salary Surveys – World at work
Business Continuity Management - AFREXIMBANK
Afreximbank Transition to Leadership Programme.
Counselling Certification -IHRM KENYA
Basic Life Support Certification – AMERICAN HEART ASSOCIATION
Hay Job Evaluation Training - KORNFERRY
Assistant Manager/Specialist HR Operations & Reward – Africa and Caribbean
African Export-Import Bank (AFREXIMBANK)
8 2021 - Current
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