Nada Abdelfattah

Seeking for a big, great and challenging opportunity where I can contribute my skills, knowledge and long experience in its benefit. My aspiration is to create opportunities for growth, promote agile ways of operating, lead change, communicate with impact, engage business and stakeholders, develop and empower people. My aim is to lead by example, to add value everywhere I operate. Experienced Credit Manager knowledgeable about creditworthiness and document review. Highly effective at optimizing credit policies to balance profit and loss. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level . Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

• Advanced credit course form ESLSCA in progress
• Financial modeling & valuation analyst (FMVA) from corporate finance institute (CFI) in progress
• Commercial banking & credit analyst (CBCA) from corporate finance institute (CFI) in progress
• Certified credit Analyst form ESLSCA
• Microsoft office
• Future Leaders Programmed
• Future Skills - Managing Business & stakeholders
• Business writing Principles
• Developing Executive Presence

• Explore new idea that facilitate the process, save around 15 mines and mitigated the risk
• Held training sessions to new comers, HSBC
• My performance for the last 3 years top performer and role model
• WFM Stars for Q1 and Q2 2020 (WFM recognition Programme that occurs twice a year, where staff who had an outstanding performance and showcased an effective usage of the Workforce Management tools and data insights)
• WFM Stars for Q1 and Q2 2021
• Nominated as senior analyst

• Translator, El Sharq, 2013, 2015, Reading documents, Writing and editing copies. Using software and bespoke applications to upload content if required by a client. Preparing summaries. Consulting with experts in a specialist field, if required. Developing contacts and building relationships with clients.
• English teacher, Rainbow Nursery, 05/2017, 08/2017, Assess and evaluate students' abilities. Plan lessons that teach specific subjects. Such as English. Prepare students for standardized tests. Communicate students' progress to parents. Develop and enforce classroom rules. Supervise children during extracurricular activities such as (lunch, playground, etc.) Conduct in-class activities.
• HSBC (Electronic Data Service Delivery) - KYC (Customer Due Diligence), HSBC, 10/2017, 08/2022, Inspect and verify the accuracy, appropriateness and sufficiency of each profile review from Global Standard team to control the completion quality of high risk customers profile reviews. Provide prompt assessment and execution of customers' retention approvals by examining information and documentations collected from customers against both external and internal information and intelligence. Ensure each profile review complies with regulatory, compliance, internal standards and fit for purpose. Resolve all identified issues that arise during the approval process and escalate concerns to management as appropriate to ensure timely awareness of any material concerns. Provide timely and effective feedback on Customer Due Diligence quality to respective Global Standard team heads. Track the process and approval records for management control and oversight. Review customer profiles to identify possible patterns of money laundering and terrorist financing activity. Review and analyze transactional activity for suspicious/unusual patterns of activity utilizing various internal systems, reports and external data sources. Keep current with understanding of systems, policies, procedures and US regulations. Contact customers by phone in order to complete KYC missing information. Conclude whether further investigation is warranted based on a reasonable assessment of information obtained. Follow appropriate escalation matrix and proactively highlight questionable profiles based on logical reasoning against text-book approach towards procedures. Assist in production and distribution of relevant MI. Customer Due Diligence (CDD) process, including the customer experience, expectations and communications relating to Onboarding/CDD. - Liaise with the client to gather detailed client information and supporting documentation required to complete the CDD profile including Financial Crime Risk Review (FCRR) and Know Your Customer (KYC) - Review and check for completeness of CDD information and supporting documentation before submitting the case to CDD Operations for review and approval - Act as a point of escalation for Service Delivery and escalate a case to the Relationship Manager if the client is not cooperating - Ensure Customer Turn Around Times (TAT) are agreed, and the associated SLA's are visible and managed with all involved parties - Raise unusual activity reports or FCC concerns where appropriate Speed /Predictability - Provide SME support and guidance to RMs; - React to "moments of truth" and other customer surveys (internal and external) to refine and improve service; and Manages and priorities workload appropriately. Supporting as Analyst Corporates Customer Due Diligence (CMB) - - Perform the required KYC screening on new clients by documenting and corroborating the information obtained on the client as required by the Global KYC Procedures utilizing a variety of independent research sources. - Responsible for reviewing and ensuring all required AML / KYC Regulatory requirements for new and existing clients are met. - Analyze Client data, documentation and negative news in order to determine Client Risk Profile as established under the Global KYC Procedures - Liaise with Compliance on specific requirements and regulations arising under special circumstances - Maintain CDD at the highest level of quality to protect the Bank from regulatory risk which could result into financial and reputational damage. - Working with Relationship Managers to understand the client, correctly assess the client's AML Risk, gather documentation from publicly available sources, liaise with clients / other departments (wherever required) and produce high quality and timely CDDs and statistical reporting. Support Quality Control (RBWM) in Customer Due Diligence - - Approve due diligence performed by Know Your Customers (KYC) analyst for all request's delivery. - Quality Control checks on know your customer (KYC) / Customer Due Diligence (CDD) process - Ensure internal / external know your customer requirements are adhered to - Evaluate and escalate common policy deficiencies identified during quality checking. - Evaluate impact of new regulatory / internal requirements and provide timely feedback - Ensure KYC Profiles presenting to RMs are error-free for timely sign off. - Communicate effectively to stakeholders for any item raised from case checking. - Assist KYC Analyst when in need of policy training and education. - Act as supervisor and provide advice to KYC analyst on regulatory / internal requirements - Identify any key risk area and escalate to management. - Support Line Manager to perform broader responsibilities. - Apply (Anti Money Laundry, Sanctions and Global Standards) requirements checks on the corporates accounts. Acting on behave of my manager by Assisting in running the operations by providing input/support on management issues and deputizing the manager during his/her absence - Establish and maintain effective relationship with customer business areas and identify areas of service improvements Drive rigorous and customer centric quality campaigns and initiatives to increase quality awareness in the team. - Work is organized and processed / completed within agreed timescales. Ongoing monitoring and review of workflow and priorities are in accordance with procedures. Handle the impact of erratic workflows through effective capacity planning, leave management and process prioritization. - Process productivity and quality targets are set, monitored and achieved to ensure optimum resource utilization and achievement of business objectives and customer Service Level Agreements (SLAs) Ensuring 'Knowledge retention' in the section by reinforcing concepts through continuous staff training. (To address the effects of Attrition) - Effective communication with peers in terms of best practice sharing to ensure that optimum use of resource is made across the sections and that a robust cross training plan is in place to multi skill operation teams planning for effective cross training taking into account the Global Contingency requirements, Staff Banding progression and Operational requirements and striking a balance among them - Processes are regularly reviewed to identify improvements, which will enhance operational and financial effectiveness to have a tight control on Operational losses, potential frauds through strong internal audit and Staff feedback mechanisms. - Serving and managing regional countries with different business areas.
• Credit service corporate, Credit service corporate

• Date of Birth: 02/18/1991
• Marital Status: Married

• Resolved product issue through consumer testing.
• Used Microsoft Excel to develop inventory tracking spreadsheets.

: - Advanced credit course form ESLSCA in progress.