Nader Henein
Alexandria
Summary
Client-oriented, with ability to develop lasting relationships with customers through careful listening skills, attention to detail, and providing service beyond expectation. Extremely pleasant personality with the advent of good physique. Excellent communication skills with absolute politeness in verbal conversation and positive body language at most of the time. Excellent organizational and interpersonal skills. Good customer service skills with orientation of complete customer satisfaction. Proper conversation and coordination with other team members. Excellent computer knowledge. Vast experience in restaurant management and supervising a café staff. Immense ability to establish and maintain positive working relationships with associates and vendors. As in aviation Complete and neat information of the safety measures to be applied in case of emergency situations. First-Aid, safety & security, dangerous goods, body language and communication skills courses among 13 years in aviation.
Overview
18
18
years of professional experience
Work History
Cabin Purser
Air Cairo
Egypt
03.2022 - Current
- Managed and supervised the daily operations of the Purser's duty by guiding and lead the rest of the crew member and make sure that the company SOP is taking place in every action and to ensure smooth flight for all crew members and passengers .
Cabin Crew supervisor
Air Arabia Egypt
Sharjah
01.2010 - 01.2020
- ECAA,GCAA cabin attendant license.
- GCAA Aviation medical certificate, Level 2 certificate from the Egyptian Aero Medical council
- Aircraft type rating in both license: AIRBUS 320.321
- Directed and supervised team of 4 employees in flight operations.
Travel Agent
SNOB travel
Alexandria
01.2007 - 12.2009
- Make professional, accurate, cost effective travel arrangements for clients while providing excellent customer service.
- Proactively market, sell and consult with clients in regards to tour, cruise, air, car and hotel products and all other related services
- Keep up to date with knowledge of vacation, tour, and cruise areas, tour packaging, preferred vendors and in-house groups.
- Attended staff and training meetings.
Education
Bachelor degree -
High Institute of Tourism and Hotels- Alexandria (EGOTH)
01.2010
High School - Art Stream – Egyptian Syllabus
lycée El Horeya Language School
01.2006
Skills
- Passenger Assistance
- Document Management
- Client Relationship Building
- Professionalism
- Active Listening
- Attention to Detail
- Problem-Solving
- Multitasking
- Teamwork and Collaboration
- Time Management
Military Status
Exemption
Personal Information
Date of Birth: 10/11/89
Languages
English and Arabic
References
References furnished upon request
Languages
Arabic
First Language
English
Advanced (C1)
C1
French
Beginner (A1)
A1
Websites
References
References available upon request.
Timeline
Cabin Purser
Air Cairo
03.2022 - Current
Cabin Crew supervisor
Air Arabia Egypt
01.2010 - 01.2020
Travel Agent
SNOB travel
01.2007 - 12.2009
Bachelor degree -
High Institute of Tourism and Hotels- Alexandria (EGOTH)
High School - Art Stream – Egyptian Syllabus
lycée El Horeya Language School
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