Noha Refaat
Sales
Cairo,C
Summary
Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Ethical Sales Supervisor with extensive sales experience, positive interaction skills and knowledge of marketing techniques. Creates dynamic sales team for optimum performance. Skilled in interacting with employees and customers.
Overview
7
7
years of professional experience
Work History
Sales Supervisor
Samsung
07.2021 - 03.2024
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Streamlined sales processes through the introduction of efficient systems and tools, optimizing resource allocation.
- Managed budgets effectively while maintaining proper inventory levels throughout the year ensuring optimal profitability without compromising service quality.
- Played an integral role in recruitment processes by interviewing candidates and guiding them through onboarding procedures upon hire completion successfully.
- Established rapport with potential clients by conducting targeted outreach initiatives such as cold calling or email campaigns.
- Mentored junior staff members, fostering professional development and career progression within the organization.
- Conducted regular performance evaluations, identifying areas for improvement and implementing necessary action plans.
- Assisted in forecasting sales trends, allowing for proactive strategy adjustments based on market conditions.
Telesales Executive
Unionaire Group
02.2019 - 05.2021
- Exceeded monthly sales targets consistently through persuasive selling and excellent communication skills.
- Assisted in the launch of new products, introducing them to customers and generating interest through compelling pitches.
- Streamlined internal processes by suggesting improvements that led to reduced time spent on administrative tasks.
- Mentored new hires as they joined the telesales team, providing guidance on company processes and sales strategies.
- Provided exceptional customer service, resolving complaints promptly and professionally to maintain client satisfaction levels.
- Utilized CRM software effectively for efficient lead tracking, data analysis, and reporting on sales performance metrics.
- Developed strong relationships with clients for increased customer retention and repeat business.
- Conducted market research to identify trends and opportunities within the industry, tailoring sales approaches accordingly.
- Managed a database of leads, ensuring timely follow-up calls and accurate recordkeeping.
Sales
Cottonil
07.2017 - 01.2019
- Boosted sales revenue by implementing effective sales strategies and streamlining the sales process.
- Increased sales revenue by implementing effective sales strategies and coaching the sales development team.
- Used key sales tactics to grow membership sales.
- Attended monthly sales meetings and quarterly sales trainings.
- Developed sales strategy to meet established sales objectives.
- Helped sales team complete sales and finalize process.
- Assisted sales teams with pre-sales inquiries, helping streamline the sales process for greater efficiency.
- Supported sales efforts by providing pre-sales assistance and post-sales follow-up as needed.
Education
Bachelor of Low - Low
Banha Univeristy
05.2001 -
Skills
Sales team oversight
undefinedTimeline
Sales Supervisor
Samsung
07.2021 - 03.2024
Telesales Executive
Unionaire Group
02.2019 - 05.2021
Sales
Cottonil
07.2017 - 01.2019
Bachelor of Low - Low
Banha Univeristy
05.2001 -
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