Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Additional Information
Courses and Certifications
Hi, I’m

Omar Elsaadany

Technical Lead Collaboration Engineer
Cairo
Omar Elsaadany

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking and maintaining full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Delivered services to customer locations within specific timeframes.
  • Worked effectively in fast-paced environments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Identified issues, analyzed information and provided solutions to problems.
  • Perform analysis of customers’ problems, resolves, and closes customers’ complaints.
  • Leading most of projects handling technical, management and acceptance with all required documents .
  • Expert in virtualization environment with adapting profiles via resources reservations.
  • Expert in Network designing, Routing and Switching

Overview

14
years of professional experience
4
years of post-secondary education

Work History

Giza Systems (STC Solutions)
Cairo

Technical Lead Collaboration Engineer
04.2017 - Current

Job overview

  • Integration with customers business and customized applications related Cisco/Avaya bundle
  • Undertakes activities of integration between contact center applications and customer business applications based on detailed customer requirements
  • Cisco Collaboration platform Hands-on experience with installation, configuration, and supporting (Cisco CUCM, CUC, IMP, Webex, Telepresence, Expressway, Contact Center Express (CME), Voice Gateway,Jabber)
  • Avaya Aura platform Hands-on experience with installation, configuration, and upgrade and support of major Avaya core components Communication Manager (CM), Session Manager (SM), System Manager (SMGR) and Avaya Session Border Controller (SBC), Avaya voice gateways (G650, G450 and G430)
  • Cisco/Avaya CC (Avaya elite CC )
  • Implementation and troubleshooting Alcatel PABXs and Omni vista management.
  • Verify solution with Pre-sales team and Project Managers
  • Design Technical Proposals.
  • Undertake testing process including all internal workshops, factory acceptance tests (FAT) and site acceptance tests (SAT).

Nubar Trading Company
Cairo

PABX Engineer (Part Time Job)
04.2014 - 04.2017

Job overview

  • Worked effectively in fast-paced environments.
  • PABX Engineer on Small/Medium Capacity (LG-Ericsson) PBX and Alcatel systems
  • Supervised team with emphasis on analysis design and installation procedures for intermediate and advance communication systems.
  • Handling various hybrid projects and solving complex technical issues
  • Visiting sites, analyzing communication network requirements, and providing recommendations.

Cairo Airport Company
Cairo

PABX/Cisco Administrator Engineer
06.2009 - 03.2017

Job overview

  • Participated in team projects, demonstrating ability to work collaboratively and effectively.
  • Harris (20 20LX) PABX Administration.
  • Supervisor for Cabling and Networking structure.
  • Manager for MDF (main distribution frame) department.
  • Administrating and upgrading Cisco Communication Manager Systems for both Terminals 2 and 3.
  • Paid attention to detail while completing assignments

Education

Institue of Civil Aviation Engineering
, Cairo, Egypt

Bachelor of Engineering Technology from Communications Systems Technology
09.2003 - 02.2008

Skills

    Responsibility

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Accomplishments

Project Name: Zohr Gas Field

Client\End User: Petrobel

Job Title: VOIP Engineer -Vendor (Cisco)

Role: Implementation/Support/Acceptance

1-Cisco CUCM/CME Voice system and integration the field with the offshore and onshore regions.

2-Voice Gateways

3- Edge switches and IP core for Voice Network Reachability.

4-Media sense Call Recording system.

5-Project Documentation design for SAT/FAT


Project Name: ERI (Education and Research Institute)

Client\End User: Forced Army

Job Title: VOIP Engineer - Vendor (Cisco)

Role: Implementation/Support/Acceptance

1- CUCM/CUC and IMP (jabber)

2-Expressway C and E

3-Firewall configuration (FortiGate 6.4)


Project Name EEHC smart reader’s project.

Client\End User: WADI EL NILE - Vendor (Cisco)

Job Title: Site Engineer Data centre preparation

Design and prepare the datacenter site for hosting the grade routers.


Project Name: Call Centre Expansion/Upgrade

Client\End User: Telecom Egypt/WE - Vendor (Avaya)

Job Title: Technical lead for deployment, Installing, configuration and support.

1- Avaya UC and CC Components

2- Workspace for elite/Breeze snap-ins/Avaya Control Manager/Avaya workforce optimize select/CMS/CBA

3- Documents preparations for the migration plan

4-Design Low and High level documents.

5-Preparing Communication matrix

6-


Project Name Ambulance Support Contract

Client\End User: Ambulance National Authority - Vendor (Cisco)

Job Title: Technical Lead for supporting existing infrastructure and systems/ CISCO Contact center Express


Project Name Ministry of Aviation Office

Client\End User: Ministry of Aviation - Vendor (LG-Ericsson)

Job Title: Technical Lead for PABX and Network Engineer.

Implementation/Configuration full infrastructure PABX


Project Name APM New infrastructure

Client\End User: Cairo Airport Company

Job Title: Managing cables tray rerouting for critical systems in the airport.



Project Name: Azhar Mosque

Client\End User: Azhar Institute

Job Title: Technical lead for

Role: Deployment, Installing, configuration and support Cisco CUCM/CME Voice system .

2-Voice Gateways

3-Expressway C and E

4-Design IP scheme and DHCP server.


Project Name: Al Salmlak Palace

Client\End user: Hassan Allam instruction

Job Title: Technical Lead

Role :

1- Design HLD/LLD

2-Network and wireless controller distribution and configuration.

3-Avaya IP Office Implementation and configuration

4-IPTV support on Network infra structure



Job Title : Collaboration Engineer

Project Name: Redcon ( Preparation Phase )

Client\End user: Cisco

Job Title : Collaboration Lead Engineer




Timeline

Technical Lead Collaboration Engineer

Giza Systems (STC Solutions)
04.2017 - Current

PABX Engineer (Part Time Job)

Nubar Trading Company
04.2014 - 04.2017

PABX/Cisco Administrator Engineer

Cairo Airport Company
06.2009 - 03.2017

Institue of Civil Aviation Engineering

Bachelor of Engineering Technology from Communications Systems Technology
09.2003 - 02.2008

Additional Information


 Eng. Samir Sweliem: General Manager at Cairo International Airport

o Contact: 01067215721

 Eng. Tarek Bishrey General Manger at Cairo International Airport

o Contact: 01206666004

 Eng. Shaimaa El Taby Team Leader for Cisco at Cairo International Airport

o Contact: 01200404017

 Eng. Ahmed ElSherif (Manager lead in Giza Systems)

o Contact 01000066939

 Eng. Abdelmonem Abomoslim’ (Team Leader in Giza systems)

o Contact 01004161095

Courses and Certifications

  • Certified Full-time Course (Avionics basic course code (obo36))
  • Certified PLC and SCADA
  • CCNA 200-120
  • CCNA (Voice)
  • Cisco Voice Collaboration (CAPS)
  • CCNP Routing / Switching and troubleshooting (300-101 /300-115 / 300-135)
  • Certified Cisco Video Infrastructure Implementation
  • Cert Prep: Cisco CCNP Enterprise ENSLD (300-420)
  • Avaya Learning Core Component 71200 Integrating Avaya Aura R8 – Dubai Course
  • Avaya Learning 7220C - Student Guides Troubleshooting
  • Avaya Session Border Virtual Led course 20800V.
  • Cisco Security IINS (219-260)
  • Stress Management - Linked-in Learning certificate
  • Certified in Develop Critical Thinking, Decision-Making, and Problem-Solving Skills
  • Certified in Managing Stress for positive change
  • Certified in Project Management Skills for Leaders
  • Certified in Design Thinking: Understanding the Process
  • Certified in Critical Thinking
  • Virtualization administration
  • Introduction to RedHat Entrprise 8
  • Certified English Level 5 Berlitz with Grade Excellent
Omar ElsaadanyTechnical Lead Collaboration Engineer