Omar Helmi
Al Haram,GZ
Summary
A recent graduate with a degree in Chemistry who has high potential to work and explore chemistry fields with a strong mindset full of passion and ambition. A young man who is fond of details and extremely conscious of doing any task in the best possible way. Also, a non-stop learner who always seeks and enjoys learning new things and discovering modern & creative approaches.
Overview
1
1
year of professional experience
Work History
Travel Advisor
Concentrix
04.2023 - 08.2023
- Resolved travel problems, processed complaints and issued refunds to maintain customer satisfaction.
- Managed customer calls efficiently in fast-paced call center environment and managed over 50 customer call per day.
- Documented, researched and resolved customer service issues.
- Collaborated across departments to resolve customer-related issues.
- Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
Medical Records Administrator
Cleopatra Hospitals Group
12.2022 - 04.2023
- Oversaw secure transfer of patient records to other health care providers to support requests and authorizations.
- Developed and implemented record storage and retrieval system to comply with record retention laws and maintain accessibility.
- Reviewed open and closed records to comply with medical record documentation policies and reported findings to nursing services director.
- Created and maintained safeguards against unauthorized access and use of computer-based medical records.
Sales Consultant
Instrom
09.2022 - 12.2022
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
Education
Bachelor of Science - Applied Chemistry
Ain Shams University
Cairo07.2021
Diploma - Chromatography Techniques
Ain Shams University
Cairo01.2019
Diploma - Data Analysis
Udacity
Online Platform01.2023
Skills
- Technical Research
- Administrative Management
- Operational Efficiency
- Production Monitoring and Assessment
- File Management
- Lab Testing Procedures
- Document Quality
Languages
Arabic
Native language
English
Advanced
C1
German
Upper intermediate
B2
Timeline
Travel Advisor
Concentrix
04.2023 - 08.2023
Medical Records Administrator
Cleopatra Hospitals Group
12.2022 - 04.2023
Sales Consultant
Instrom
09.2022 - 12.2022
Bachelor of Science - Applied Chemistry
Ain Shams University
Diploma - Chromatography Techniques
Ain Shams University
Diploma - Data Analysis
Udacity
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