Summary
Overview
Work History
Education
Skills
Timeline
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Rahaf Sherif

Global Sales Development Representative
Cairo

Summary

Accomplished professional with a proven track record at Aydi Technologies and HSBC, excelling in CRM management and effective communication. Spearheaded initiatives that significantly enhanced customer satisfaction and sales growth. Expert in client relationship building and cross-functional collaboration, consistently achieving goals through innovative problem-solving and product demonstrations.

Overview

5
5
years of professional experience
19
19
years of post-secondary education
1
1
Language

Work History

Sales and Business Operations Specialist

Safa Soft
04.2025 - Current


  • Monitored sales trends to adjust sales strategies and meet changing customer demands.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged with customers to build rapport and loyalty.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

Global SDR

Aydi Technologies
09.2023 - 04.2025
  • Established relationships with prospects and customers to promote product understanding and drive sales growth.
  • Organized and led product demonstrations for prospects, showcasing features that met their specific business needs.
  • Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
  • Maintained high level of product knowledge through continuous learning, ensuring accurate representation of features to clients.

Outbound Sales Representative

HSBC
06.2022 - 09.2023
  • Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
  • Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
  • Educated potential clients on product offerings, demonstrating value proposition and driving interest in company services.
  • Generated leads and established relationships with potential customers through outbound phone calls.

Customer Service Executive

HSBC
03.2021 - 06.2022
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.

Business Manager

Odelly Advertising LTD
06.2020 - 03.2021
  • Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
  • Assisted with hiring process and training of new employees.
  • Led cross-functional teams to complete projects ahead of deadlines, ensuring high-quality outcomes.
  • Enhanced customer satisfaction, providing personalized service solutions based on client feedback.

Education

Bachelor - Financial Markets And Institutions

Helwan University
04.2001 - 06.2020

Skills

  • Problem-Solving
  • Effective Communication
  • Active Listening
  • Teamwork and Collaboration
  • Cross-Functional Collaboration
  • CRM Management
  • Client Relationship Building
  • Product Demonstrations

Timeline

Sales and Business Operations Specialist

Safa Soft
04.2025 - Current

Global SDR

Aydi Technologies
09.2023 - 04.2025

Outbound Sales Representative

HSBC
06.2022 - 09.2023

Customer Service Executive

HSBC
03.2021 - 06.2022

Business Manager

Odelly Advertising LTD
06.2020 - 03.2021

Bachelor - Financial Markets And Institutions

Helwan University
04.2001 - 06.2020

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Rahaf SherifGlobal Sales Development Representative