Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Remotework
Timeline
Generic

Riham Elsayed Gad

Cairo

Summary

Dynamic Relationship Manager with over 10 years of experience in key account management. Skilled in building customer retention and contract renewals through a comprehensive engagement strategy. Demonstrates integrity and good work ethics in dealing with customers, while consistently hitting revenue targets through effective planning and budgeting. Goal-oriented individual seeking to apply leadership skills and serve customers by renewing contracts and preserving trusting relationships. Highly skilled in supporting viable customer solutions for high-performing business operations as a Relationship Banking Manager. Offers effective financial strategy to consistently meet business needs, utilizing strong data management and analysis for astute risk reduction and improved banking operations. Diligent in identifying and resolving customer difficulties to best meet business objectives, employing expert data analysis and risk reduction strategies for high-performing, fair customer outcomes. Self-disciplined and self-driven, exuding a high level of professionalism and productivity as a student seeking experience as a Relationship Manager. Proactive in analyzing customer data to target resources and drive engagement, delivering compelling presentations and product demonstrations both in person and online. Adept at developing and implementing financial plans, as well as delivering strategic financial advice.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Business Banking Relationship Manager

Mashreq Bank Egypt
10.2022 - Current
  • Maintain a professional and business-like appearance
  • Customer service and satisfaction
  • Liabilities sales across the corporate sector
  • Generate new customers
  • Manage client's relationship in a way to achieve set targets
  • Identify new products and services to meet client's needs and requirements
  • Responsible for all operation processes and business development
  • Marketing Cash management, liability, and Trade finance products such as LCs, IDBC, and any product related to global trade business
  • Tailor Trade and Cash Management structures to fit with client needs
  • Increase the profitability of the liability portfolio and the ancillary trade business

Global Trade Senior Officer (GTB)

ADCB-E Bank Egypt
06.2015 - 09.2022
  • Customer service and satisfaction
  • Liabilities sales across the corporate sector
  • Generate new customers
  • Manage client's relationship in a way to achieve set targets
  • Identify new products and services to meet client's needs and requirements
  • Responsible for all operation processes and business development
  • Marketing Cash management, liability, and Trade finance products such as LCs, IDBC, and any product related to global trade business
  • Tailor Trade and Cash Management structures to fit with client needs
  • Increase the profitability of the liability portfolio and the ancillary trade business

Sales agent

Barclays Bank-Egypt
10.2014 - 06.2015
  • Responsible for selling all bank products, account opening, personal loans, car loans, and credit cards
  • Follow up customer satisfaction with both products & and services
  • Handling all problems and ensuring customer satisfaction
  • Generate new customers
  • Identify customer requirements & and needs then suggest solutions
  • Investment advice
  • Business banking sales
  • Coordinate corporate sales to achieve the target among big companies and finally help my manager in preparing daily and monthly sales planning

Banking Sales Representative

ABK
01.2013 - 01.2014
  • Responsible for selling all bank products, account opening, personal loans, car loans, and credit cards
  • Follow up on customer satisfaction with both products & and services
  • Handling all problems and ensuring customer satisfaction
  • Generate new customers
  • Identify customer requirements & and needs then suggest solutions
  • Coordinate corporate sales to achieve the target among big companies and finally help my manager in preparing daily and monthly sales planning
  • Making their appraisal and reports to inform our top management

Personal Banking Sales Representative

Audi Bank Egypt
01.2011 - 07.2011
  • Responsible for selling all bank products, account opening, personal loans, car loans, and credit cards
  • Follow up on customer satisfaction with both products & and services
  • Handling all problems and ensuring customer satisfaction
  • Generate new customers
  • Identify customer requirements & and needs then suggest solutions
  • Coordinate corporate sales to achieve the target among big companies and finally help my manager in preparing daily and monthly sales planning
  • Making their appraisal and reports to inform our top management

Personal Banking Sales Representative

HSBC Bank Egypt
11.2008 - 10.2010
  • Responsible for selling all bank products, account opening, personal loans, car loans, and credit cards
  • Follow up customer satisfaction with both products & and services
  • Handling all problems and ensuring customer satisfaction
  • Generate new customers
  • Identify customer requirements & and needs then suggest solutions
  • Coordinate corporate sales to achieve the target during big companies and finally help my manager in preparing daily and monthly sales planning

Personal Banking Sales Representative

Citi Bank Egypt
10.2002 - 01.2004
  • Maintain a professional and business-like appearance
  • Customer service and satisfaction
  • Liabilities sales across the corporate sector
  • Generate new customers
  • Manage client's relationship in a way to achieve set targets
  • Identify new products and services to meet client's needs and requirements
  • Responsible for all operation processes and business development
  • Marketing Cash management, liability, and Trade finance products such as LCs, IDBC, and any product related to global trade business
  • Tailor Trade and Cash Management structures to fit with client needs
  • Increase the profitability of the liability portfolio and the ancillary trade business

Education

Management & Information Systems - Accounting

Suez Canal University
01.2002

Skills

  • Customer retention
  • Computer skills
  • Microsoft office
  • Knowledge of operating systems
  • Mail and correspondence
  • Customer Service Skills
  • People management
  • Teamwork and interpersonal skills
  • Effective selling skills
  • Interpersonal Scope of Skills
  • Ability to improve current knowledge and skills
  • Business continuity planning
  • Business development
  • Salesforce
  • Process improvement
  • Customer service
  • Mutual funds and liabilities
  • Financial planning
  • Insurance decisions
  • Stock market understanding
  • Investment Planning
  • Savings accounts

Certification

  • SME Practitioner-Frankfurt School in progress
  • Certified Treasurer Professionals CTP from AFP Knowledge Studies and waiting for the certificate
  • Cash Management & GTB Program Certified
  • General English course level from Sadat Academy
  • Effective Selling Skills
  • How to Develop a Marketing Plan
  • Fundamentals of Marketing
  • Customer Service Skills
  • People management
  • Teamwork and interpersonal skills
  • Effective selling skills

Languages

Arabic
English

Personal Information

Date of Birth: 01/02/81

Remotework

True

Timeline

Business Banking Relationship Manager

Mashreq Bank Egypt
10.2022 - Current

Global Trade Senior Officer (GTB)

ADCB-E Bank Egypt
06.2015 - 09.2022

Sales agent

Barclays Bank-Egypt
10.2014 - 06.2015

Banking Sales Representative

ABK
01.2013 - 01.2014

Personal Banking Sales Representative

Audi Bank Egypt
01.2011 - 07.2011

Personal Banking Sales Representative

HSBC Bank Egypt
11.2008 - 10.2010

Personal Banking Sales Representative

Citi Bank Egypt
10.2002 - 01.2004

Management & Information Systems - Accounting

Suez Canal University
  • SME Practitioner-Frankfurt School in progress
  • Certified Treasurer Professionals CTP from AFP Knowledge Studies and waiting for the certificate
  • Cash Management & GTB Program Certified
  • General English course level from Sadat Academy
  • Effective Selling Skills
  • How to Develop a Marketing Plan
  • Fundamentals of Marketing
  • Customer Service Skills
  • People management
  • Teamwork and interpersonal skills
  • Effective selling skills
Riham Elsayed Gad