Rowan Ahmed Mousa
Giza,
Summary
Highly motivated and experienced assistant director who prioritizes attention to detail, with strong time management skills and a strong ability to resolve customer issues and provide exceptional support. Consistently delivers positive interactions, contributing to customer loyalty. Strong communication skills, coupled with an empathetic approach. Proven ability to work collaboratively within teams, looking for opportunities to learn more and grow my skills
Overview
5
5
years of professional experience
Work History
Travel Advisor
Concentrix
02.2025 - Current
- I started my journey at Concentrix as a travel advisor front-line agent, then I was promoted to be a supervisor with the real-time escalations, and now I'm working as a back office with the real-time escalations support.
- Resolved booking issues and complaints efficiently.
- Collaborated with team members to share knowledge and best practices and efficient work environment.
- Managed and independently resolved customer issues and complaints regarding travel plans and booked packages.
Clothing Brand Owner
Freelance
12.2024 - Current
- Established two successful local brands focused on streetwear and candles.
Junior Graphic Designer
Freelance
06.2020 - Current
- Completed multiple design projects independently.
Assistant Director
Filmmaking
02.2022 - 02.2025
- Worked as an assistant director for several movies and series.
Photography Studio Owner
Freelance
07.2021 - 02.2022
- Captured high-quality photos for Behind-The-Scenes (BTS) shoots.
- Arranged scenes, lighting and models to follow brand specifications.
- Determine lighting and equipment requirements based on project scope.
Education
Mass Communication -
Alexandria Media Institute
07-2021
High School Diploma -
EGC
Alexandria07-2017
Skills
- Customer service
- Travel booking
- Problem solving
- Team collaboration
- Attention to detail
- Time management
- Effective communication
- Market research
- Negotiation
- Active listening
- Consulting
- Multi-tasking
- Written and verbal communication skills
- Patient attitude
- Microsoft Office
Languages
Arabic
First Language
English
Upper Intermediate (B2)
B2
Volunteer Work
- PAST MEDIA MANAGMENT DIRECTOR " Rotaract Renaissance "
- PAST PR DIRECTOR " Rotaract Renaissance "
Timeline
Travel Advisor
Concentrix
02.2025 - Current
Clothing Brand Owner
Freelance
12.2024 - Current
Assistant Director
Filmmaking
02.2022 - 02.2025
Photography Studio Owner
Freelance
07.2021 - 02.2022
Junior Graphic Designer
Freelance
06.2020 - Current
Mass Communication -
Alexandria Media Institute
High School Diploma -
EGC
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