Autoline
Saad Yahia
Head of Electro-Mechanical Workshop
Giza
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals where can use this extensive experience .
Overview
10
10
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Head of Electro-Mechanical Workshop
Mercedes-Benz , Star National Automotive
02.2023 - Current
- Leading and organizing workshop resources (Team leaders and
Technicians) to perform their tasks with dealership quality standard
and achieve monthly target. - Supervise, motivate and guide team leaders and technicians to
ensure utilization during daily operations. - Monitor quality of services provided by workshop to ensure high
standard and raise customer satisfaction. - Follow up daily workshop carry over to maintain process of
workshop. - Providing monthly reports of workshop targets and KPI's and
technicians evaluation. - Perform regular inventory for hand tools, special tools & workshop
equipment according to MB standards. - Ensures that repairs are carried out within promised delivery time &
estimated cost. - Monitor Technical reports progress to get warranty approvals and technical feedback.
- Support in diagnosis and troubleshooting for difficult concerns and
mechanical or electrical complains according to Mercedes Benz
Diagnose Strategy. - Self-motivated, with a strong sense of personal responsibility.
- Used analytical and problem-solving skills to develop effective solutions for challenging situations.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- · Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Assisted in recruitment to build team of top performers
Certified Team Leader & Retail Diagnosis Expert
Mercedes-Benz SNA
8 2018 - 02.2023
- Perform diagnosis and troubleshooting for difficult concerns and
mechanical or electrical complains according to Mercedes Benz
Diagnose Strategy - Perform daily workshop carry over to maintain process of workshop
- Monitor allocation of Workshop repair orders
- Submit technical reports to get warranty approvals and technical
feedback - Support engineers and technicians in diagnose and repair any
mechanical and electrical faults so that minimize repair time and
increase workshop quality and efficiency - Ensures that repairs are carried out within promised delivery time &
estimated cost - Monitor workshop monthly target and KPI's progress achievement
Workshop Team Leader
Mercedes-Benz GNA
08.2017 - 08.2018
- Ensures that repairs are carried out within promised delivery time & estimated cost
- Monitor the quality of the services provided by the technicians to ensure a high standard and raise the customer satisfaction index
- Maintain the maximize workshop productivity by ensuring continuous workflow and proper application of the labor time
- Providing monthly reports related to workshop targets and KPI's and technician evaluation.
Workshop Team Leader
Nissan Modern Motors
09.2016 - 08.2017
- Perform an initial diagnosis, communicate with customer and acts as a technical advisor to the technical and difficult complains
- Responsible for any mechanical or electrical diagnose and advanced repair within the workshop
- Supervising and organizing the work of technicians to perform their tasks with the highest quality standard
- Ensures that repairs are carried out within promised delivery time & estimated cost
- Perform a Final Control & test drives vehicle on which repairs are performed
- Returns vehicles that didn't pass the final control inspection to the technician who performed work and provides the technician with the reasons for returning the vehicle and assist them to solve the problem.
CNG Maintenace Engineer
Natural Gas Vehicles Company (NGVC)
04.2015 - 09.2016
- Leading and supervising a team of technicians that responsible to perform a maintenance, mechanical & electronics repair and overhauling tasks for compressor stations with the highest quality standard and organizing them to achieve the monthly target
- Worked flexible hours; night, weekend, and holiday shifts
- Follow up the progress for each job order to ensure that repairs are carried out within the estimated delivery time & estimated cost
- Write-up of the technical reports of the job order after finishing preventive maintenance or breakdown jobs.
Education
Bachelor of Engineering - Automotive Engineering
Higher Technological Institute
10th of Ramadan City, Cairo Governorate 09.2007 - 05.2013
Skills
Team Management
Certification
Certified Mercedes-Benz Diagnosis Technician
Software
Languages
Arabic
Native language
English
Upper intermediate
B2
Timeline
Head of Electro-Mechanical Workshop
Mercedes-Benz , Star National Automotive
02.2023 - Current
Workshop Team Leader
Mercedes-Benz GNA
08.2017 - 08.2018
Workshop Team Leader
Nissan Modern Motors
09.2016 - 08.2017
CNG Maintenace Engineer
Natural Gas Vehicles Company (NGVC)
04.2015 - 09.2016
Bachelor of Engineering - Automotive Engineering
Higher Technological Institute
09.2007 - 05.2013
Certified Team Leader & Retail Diagnosis Expert
Mercedes-Benz SNA
8 2018 - 02.2023
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