Sameh Moamen

• One of my current job roles to participate as on-site building leader for flipping current legacy systems to Amazon standards and build new sites lunches as per Amazon standards.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Managed high levels of Ticket flow with different severities and responded to technical support needs and align with global teams if that required.
• Member of the committee to follow up the MENA team's performance according to the standards of the Service Level Agreement and to create weekly reports with KPIs.
• Identify and apply Corrective Actions by reference to SLA Metrics.
• Guide IT asset associate in the daily administration of the asset management activities.
• Implementing a global CCTV Project for new fulfillment centers on Egypt and support in MENA region.
• Translated complex technical issues into digestible language for non-technical users.
• Researched and implemented new technologies and methodologies to improve support processes and provide better services to customers inside fulfillment center . ( Ex. live data digital signage dashboards ).

As an experienced IT Infrastructure Manager with a successful 12-year tenure at Arabian Cement, I have developed strong interpersonal skills and a talent for working collaboratively with individuals from diverse cultures and backgrounds. Throughout my journey, I have gained extensive experience in high-tech manufacturing solutions, honing my abilities to deliver optimal results through efficient and effective project management. and below a brief of duties i passed through :

• Provided onboarding and mentoring of newly hired employees, offering positive reinforcement.
• Tested network's performance and created strategies to maintain integrity of overall infrastructure.
• Installed and managed VPNs, firewalls and anti-malware solutions.
• Responded to and remedied critical issues that could not be addressed by technicians.
• Responsible for Implementing Datacenter Projects, troubleshooting and support services for the Entire Organization.
  • Administrating of windows server infrastructure (Active Directory, WSUS, Group Policy, DNS, DHCP, etc.)
• Administrating Virtual Servers environment and its backup solutions
  (VMware Vsphere 4.0 till 6.7, Hyper-V and Veeam).
• Implementing Security Policies according to Company rules using Firewall
  rules (Sophos UTM, Juniper), Kaspersky Security Center, Group Policies,Internet access Restrictions, and Windows User Permissions.
• Responsible for disaster recovery, closing security loopholes and access levels.
• Managing the fiber infrastructure planning, designing, and
  implementation process at Plant and training technicians internally.
• Establishing new I.T policies, which defined acceptable use of I.T assets
  within the company fulfilled administrative responsibilities including the addition and changes to user desktops and software.
• Maintaining maximum availability of supported services for users.
• Ensuring that support calls are logged and handled effectively and
  efficiently and monitoring our It Support tickets KPIs.
• Producing documentation on operational, system and user procedures &guidelines.
• Kaspersky Security Center Management & Administration.
• Administrating VOIP/SIP (3CX/Elastix/FreePBX) Servers with managing SIP
  trunks, IVR and dial rules as required and planned to different sites.
• Updating and maintaining hardware inventory as per company Policy.
• Administering & Configuring Juniper Firewall and HP ProCurve Switches.
• IBM Blade Center S/HP MSA Storage/IBM V7000 Storwize Administrator.
• Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
• Providing advice on the selection and purchasing of IT equipment and network devices for regular services and new project’s needs in terms of data center needs, surveillance systems, access control, and manufacturing requirements.
• Obtaining quotes for the supply of goods and services from suppliers.
• Monitoring the progress of third-party maintenance contract suppliers
• 
  

• Duties and Responsibilities Assists in the planning and implementation of additions, deletions and major modifications to the supporting infrastructure Recognizes necessary network improvements and makes suggestions Installing and configuring computer hardware operating systems and applications Monitoring and maintaining computer systems and networks Troubleshooting system and network problems and diagnosing and solving hardware/software faults Performing backups of site staff’s computers
• Making sure that virus protection software is up-to-date, and cleaning any viruses that infect site staff computers
• Troubleshoots IT problems in the Factory
• Technical Support: Providing effective technical support, managing LAN/WAN installation and arrangement for Network PCs performing connectivity, system setup, backup, network virus inoculation, hardware, and software troubleshooting Etc, configuring and maintaining communications including firewalls, Internet connections, VPN, point to point connections, and remote access.