Summary
Overview
Work History
Education
Skills
sections.external_links.name
Certification
Accomplishments
Personal Information
Custom
Languages
References
Timeline
Generic

Sayed Hashem

Al Mokattam,Egypt

Summary

Over (19) years of progressive experience- including (12) years of managerial level -within IT infrastructure, communication and network management, system operations and service management. Combine technical expertise with strong business acumen and operational understanding; ensure all technical strategies and activities align with corporate goals. Expertly oversee large-scale IT projects, networks, and infrastructures-from initial planning and development to implementation and enhancements. Versatile and hands-on Senior IT Manager who leads teams to design and implement successful IT projects that align business and IT objectives and deliver outstanding results and complete projects on time and within budget.

Overview

20
20
years of professional experience
2005
2005
years of post-secondary education
1
1
Certification

Work History

IT Manager

Golden State Foods -Egypt Branch
Irvine, U.S.
05.2014 - 04.2025
  • Company Overview: Golden State Foods is one of the largest diversified suppliers to the food service industry, servicing more than 125,000 restaurants from three continents with approximately 6,000 employees worldwide. http://www.goldenstatefoods.com/
  • Manage all information technology and computer systems by managing workload assignments, projects, and tasks with the team, prioritizing and scheduling resources accordingly.
  • Manage Server infrastructure, performance monitoring, HW and Operating System upgrades, and troubleshooting.
  • Ensure critical systems are available twenty-four (24) hours per day.
  • Ensure the ERP is operating smoothly across the company through regular checking and debugging as needed.
  • Mange Systems and Network administration, configuration, monitoring, and troubleshooting.
  • Responsible for the secure and effective operation of all computer systems, related applications, hardware, and software.
  • Plan and manage upgrades of hardware and software systems to empower business procedures to run smoothly at optimized costs.
  • Preserves assets by implementing disaster recovery and backup procedures and information security.
  • Ensure all IT activities/ processes meet Corporate IT standards.
  • Act in alignment with user needs and system functionality to contribute to organizational policy.
  • Responsible for providing technical support for staff to ensure their IT needs are met in a timely and efficient manner.
  • Liaise with IT Contractors, suppliers, technicians and other contacts for goods and services that are required to maintain IT infrastructure / systems.
  • Establish and audit performance levels against service level agreements (SLA) with suppliers and internal customers as maybe appropriate.
  • Recommend IT security policies for all staff to the IT VP and ensure implementation of all approved policies.
  • Manage the department's budgeting process for yearly Capex and Opex budgets.
  • Initiates or renews annual maintenance contracts with suppliers/vendors for all IT systems in the business.
  • Works closely with Supply Chain and vendors to identify yearly cost-saving measures.
  • Any other duties as may be requested by upper management.

  • Created strategic IT roadmaps, aligning technology initiatives with business goals.
  • Provided expert guidance during system migrations whilst minimising downtime.
  • Supervised technical support teams ensuring high level customer satisfaction.
  • Bolstered network security, reducing risk of cyber threats.
  • Developed comprehensive business continuity plans for data protection.
  • Advised on best practices in relation to data governance.
  • Enhanced system performance with thorough troubleshooting and timely upgrades.
  • Handled critical incident management, minimising impact on business operations.
  • Conducted rigorous IT audits for enhanced compliance and security measures.
  • Fostered a culture of continuous learning within the IT department, enhancing overall skill levels.
  • Installed new technologies without disrupting workflow.
  • Analysed system and software requirements to meet operational needs.
  • Recruited, trained and managed IT teams to continually meet service user needs.
  • Networked at industry seminars to build strategic business relationships.

Assistant IT Manager

Qatar News Agency
Doha, Qatar
09.2012 - 04.2014
  • Company Overview: https://www.qna.org.qa/en
  • Https://www.qna.org.qa/en

IT Supervisor

Golden State Foods -Egypt Branch
Irvine, U.S.
07.2008 - 08.2012
  • Company Overview: Golden State Foods is one of the largest diversified suppliers to the food service industry, servicing more than 125,000 restaurants from three continents with approximately 6,000 employees worldwide. http://www.goldenstatefoods.com/
  • Golden State Foods is one of the largest diversified suppliers to the food service industry, servicing more than 125,000 restaurants from three continents with approximately 6,000 employees worldwide. http://www.goldenstatefoods.com/

IT Engineer and Instructor

Helwan University
Cairo
10.2005 - 06.2008
  • Company Overview: http://www.helwan.edu.eg/English/
  • Http://www.helwan.edu.eg/English/

Education

Bachelor of Engineering - Communications

Helwan University

Skills

  • Leadership skills
  • IT infrastructure planning
  • Staff mentoring and training
  • Data center management
  • Cybersecurity principles
  • Risk assessment capabilities
  • Budget management
  • Security compliance
  • Virtualisation technologies
  • Networking expertise
  • Vendor negotiation
  • Stakeholder communication
  • Information security
  • Business continuity planning
  • Enterprise Resource Planning
  • Data governance
  • Vendor relationship management
  • IT project management
  • Cloud computing
  • Procurement strategy
  • Technical leadership
  • Business intelligence tools
  • Service delivery optimisation
  • Strategic it planning
  • Team Leadership
  • Interpersonal communication
  • Strategic planning
  • Process Improvement
  • Database management
  • Organizational skills
  • Planning skills
  • Communication skills
  • Decision making
  • Problem solving
  • Meeting deadlines
  • Fulfilling objectives
  • Quick understanding of complex tasks
  • ITIL proficiency
  • IT governance
  • Capacity planning
  • Effective communication
  • Risk Management
  • Systems integration
  • Application support

Certification

  • CISSP
  • CEH
  • ITIL
  • TOGAF
  • PMP
  • MCSE
  • MCITP
  • SCCM
  • SCOM
  • SQL
  • MS Exchange
  • O365
  • VMware
  • Veeam
  • Veritas backup courses
  • Databases and ERPs Courses
  • CCNA
  • CCNP
  • Cisco VOIP
  • Cisco Firewalls
  • Sidewinder
  • Fortinet UTMs Courses
  • Software Engineering
  • Digital telephony
  • EWSD system introduction
  • PDH Basics
  • SDH Basics
  • DWDM Basics
  • CCS7 introduction
  • Data Networking Introduction
  • Understanding TCP/IP network
  • NGN
  • GSM
  • Soft skills courses in Leadership and Management

Accomplishments

  • Implemented new Datacenters including Servers, Network infrastructure and Email/Application systems.
  • Implemented new ERP System and upgraded it.
  • Designed and implemented network and backup systems in new branches and DR sites.
  • Achieved sustainable cost reduction for organizations.

Personal Information

  • Date of birth: 08/18/83
  • Gender: Male
  • Nationality: Egyptian
  • Marital status: Married

Custom

References will be provided upon request.

Languages

Arabic
Native
English
Fluent

References

References available upon request.

Timeline

IT Manager

Golden State Foods -Egypt Branch
05.2014 - 04.2025

Assistant IT Manager

Qatar News Agency
09.2012 - 04.2014

IT Supervisor

Golden State Foods -Egypt Branch
07.2008 - 08.2012

IT Engineer and Instructor

Helwan University
10.2005 - 06.2008

Bachelor of Engineering - Communications

Helwan University

Similar Profiles

CREATE PROFILE
Sayed Hashem