Shoroq Shalaby
El Shrouk City
Summary
Polite and professional [Job Title] successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
4
4
years of professional experience
10
10
years of post-secondary education
Work History
Call Center Agent
Etisalat UAE
Maadi
06.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Sought out extra training opportunities to enhance customer relationship management abilities.
English Language Teacher
free lancer
el shrouk city
09.2019 - 04.2022
- Delivered instruction in language arts encompassing reading, grammar, composition and literature, working with teachers in other subjects to integrate skills across curriculum.
- Developed overall yearly curriculum for teaching English-language learners based on school and national requirements.
- Successfully improved [Language]-speaking students' English grammar and vocabulary levels through written and interactive activities.
- Sponsored several student activities and clubs, dedicating over [Number] hours per week outside regular school hours.
Education
High School Diploma -
Nabawia Mousa
El-Shorouk City 09.2016 - 04.2023
Bachelor of Arts - Mass Communication,public Relation And Advertising
Ain Shams University
Abbasia,Cairo 09.2019 - 07.2023
Skills
Grammar principles
undefinedTimeline
Call Center Agent
Etisalat UAE
06.2023 - Current
English Language Teacher
free lancer
09.2019 - 04.2022
Bachelor of Arts - Mass Communication,public Relation And Advertising
Ain Shams University
09.2019 - 07.2023
High School Diploma -
Nabawia Mousa
09.2016 - 04.2023
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