Youssef Ghaly
Retail Operations Associate Specialist
Cairo,Heliopolis
Summary
Passionate about finance, accounting, and marketing; my career objective is to continuously expand knowledge in various fields. Driven to learn and seize opportunities with major companies to enhance experience and competence in business sectors. By immersing myself in diverse industries, my target is to become a well-rounded professional and contribute significantly to the success of any organization.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Operations Associate
Mashreq Bank -United Arab Emirates
Cairo, Cairo Governorate
02.2024 - Current
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
- Coordinated with cross-functional teams to ensure seamless execution of operational plans, enhancing overall project outcomes.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
Property Sales Consultant
Byotat Real Estate
10.2023 - 01.2024
- Enhanced client satisfaction by providing comprehensive market knowledge, enabling informed decision making.
- Mentored by senior team members to improve my skills in lead generation, negotiation tactics and customer relationship management.
- Utilized advanced CRM tools for efficient contact management, scheduling appointments, tracking leads, and monitoring sales progress.
- Provided exceptional customer service throughout the entire sales process from initial consultation to post-closing followups.
Telemarketer
Proper business solutions
07.2021 - 10.2021
- Worked during my summer vacation to leverage knowledge and experience at a telemarketing Real Estate company.
- Excelled to learn about owning an asset in USA and how to sell online to the customer by using strict instructions.
- Gained insightful knowledge during this period to understand the features of USA real estate market.
Education
Bachelor of Science - Finance
Misr International University
Cairo, Egypt 05.2019 - 06.2023
High School Diploma -
Capital International Schools
Cairo 04.2019 - 05.2019
Skills
- Budgeting and finance management
- CRM Software proficiency
- Working with diverse cultures
- Sales & Marketing
- MS Office
- Negotiation
Military Service
Exempted
Activities
Football, Music, Reading, Traveling, Charity work, Bowling, Padel Tennis, 3 certificates from British Educational Services Agency (BESA) for competing in a 3 consecutive football tournament in (5th Settlement) with several international schools.
Participated many times in Wadi Sports Camp whose goal is to mentor youth to impact their communities, through helping them grow spiritually, physically, and socially.
Certification
Anti Money Laundering. Mashreq Bank
Timeline
Anti Money Laundering. Mashreq Bank
11-2024
SDG. Mashreq Bank
08-2024
Fraud Awareness, Mashreq Bank
06-2024
Operations Associate
Mashreq Bank -United Arab Emirates
02.2024 - Current
Property Sales Consultant
Byotat Real Estate
10.2023 - 01.2024
Telemarketer
Proper business solutions
07.2021 - 10.2021
Bachelor of Science - Finance
Misr International University
05.2019 - 06.2023
High School Diploma -
Capital International Schools
04.2019 - 05.2019
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