Zeinab Muhammad Ibrahim
Cairo
Summary
An experienced CSR specialist for 2 years and coordinator and customer service employee with a real experience of 5 years. Seeking a new role to utilize skills and continue professional growth. Known for ambition and mature, responsible approach to tasks, dedicated to delivering exceptional service in any role undertaken.
Overview
7
7
years of professional experience
Work History
CSR Ambassador
Tlscontact
05.2022 - Current
- Creating the local action plan, dealing with external and internal stakeholders and suppliers and look after reporting requirements
- Assisting in carrying out engagement activities linked to the company as (citizen of the planet and citizen of the world)
- Working with NGOs and planning volunteering and environmental events
- Updating the CSR global tracker, project id and activity report
- Devolving ethical, environmentally friendly and community minded side of the business at local and regional level
- Communicating with the marketing team to publish our newsletter on the internal and external channels
Operations Team Leader
Tlscontact
Giza
04.2019 - Current
- Handel Schengen and national visa applications for (German, French, and Belgium embassies)
- Overseeing and managing day to day teams operation and ensuring that, the operations runs smoothly
- Preparing the annual evaluation for the team
- Collaborating directly with vendors to develop and elevate the VIP lounge to the required standards
- Working directly with applicants, replying to their inquiries, solve their problems and being a link between embassies and applicants, aims to provide the best visa application
Assistant operation manger
Ontario Sky
Cairo
09.2018 - 04.2019
- Coordinated with the general manager on different operational issues and generate operational reports for management as needed
- Managed daily activities as the follow-up of our system, including staffing, scheduling, and customer interaction
- Trained the newly hired operations team on best practices
- Responsible for employee evaluation generated daily and monthly reports
German instructor
les rose leaning center
Giza
06.2018 - 07.2018
- Used charts to monitor and record students' progress
- Organize a detailed list of resources to help students go beyond the classroom environment
Education
Bachelor's degree - German Language and Literature
Al-Alsun Faculty
06.2018
Skills
- Communication skills
- Entrepreneurial Leadership
- Time management
- Strategic thinking
- Leadership skills
- Fast learner
- Negotiation skills
- Team collaboration
- Follow-up skills
- Relationship building
- Multitasking
- Attention to detail
Affiliations
- Organizing an event with the reliable organization to planting 50 trees in the street for low income housing areas, aims not only to enhance the urban landscape but also to provide a sustainable source of food and shade for residents.
- Organizing an event to collecting the waste from the nile in cairo to keep plastic pollution away from the water for more sustainable life.
- training public relationship at business lounge of Cairo international airport.
Computer Skills
- Excellent user of Microsoft
office (Word, Excel, Powerpoint and outlook)
- Google Drive (Forms, sheets
and Docs)
Languages
- English
- Arabic
- German
Accomplishments
- I trained the new hire team in Serbia for Specific German application process (online training) and in Nigeria (on site training).
- awarded as the most improved performer CSR Ambassador.
Personal Information
- Date of Birth: 02/15/1997
- Gender: Female
- Nationality: Egyptian
References
References available upon request.
Timeline
CSR Ambassador
Tlscontact
05.2022 - Current
Operations Team Leader
Tlscontact
04.2019 - Current
Assistant operation manger
Ontario Sky
09.2018 - 04.2019
German instructor
les rose leaning center
06.2018 - 07.2018
Bachelor's degree - German Language and Literature
Al-Alsun Faculty
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