Ziad Mokhtar Dwedar
Technical Support Team Leader
cairo
Summary
Technical Support Team Leader with 7+ years of experience delivering enterprise banking and financial technology solutions across the Middle East, Gulf region, UK, and Africa. Specialized in AML, SWIFT payments, reconciliation, dispute management, and core banking integrations. Experienced in deploying and supporting banking platforms including Fircosoft, Orchestro, and Bingo, integrated with Oracle FLEXCUBE and Temenos T24, with expertise in ISO 20022 migration, SWIFT MT/MX transformation, ATM/POS processing, settlement, and reconciliation. Strong background in Oracle, SQL Server, Linux, IBM AIX, Kafka, middleware, and enterprise infrastructure, with proven expertise in production support, incident management, root cause analysis, and high-availability banking environments.
Overview
10
10
years of professional experience
2
2
Certifications
1
1
Language
Work History
Technical Support Team Leader
eVision
03.2019 - Current
- Led the deployment and support of Fircosoft AML solutions for top-tier banks in Egypt, Saudi Arabia, the UK, and South Sudan, including integration with leading watchlist providers such as World-Check (Rehintiv) and Dow Jones.
- Managed end-to-end installation, upgrade, and production support activities for Fircosoft modules including FUM, FMM, FML, FLV, Continuity v5/v6, Firco Trust, FSK, and Continuity Decision Reapplication, ensuring seamless compatibility across Oracle and SQL Server databases as well as IBM AIX, Linux, and Windows Server environments.
- Configure and optimize workflows within Firco Continuity and Firco Trust, fine-tuning filters to align with diverse regulatory and risk frameworks. Working with all filter versions 5.8 and 5.9.
- Delivered successful deployments and support for payment transaction formats (SWIFT MT/MX, FUF).
- Expertise in configuring SWIFT routing rules within Fircosoft AML to optimize transaction screening and ensure regulatory compliance.
- Led the deployment, integration, and production support of Orchestro solutions for SWIFT message archiving and MT/MX translation, facilitating ISO 20022 migration for legacy core banking systems while ensuring seamless interoperability, regulatory compliance, and operational continuity across payment infrastructures.
- Proficient in SWIFT transaction management, GPI updates, issue resolution, and dynamic fee calculation along with regulatory and SLA requirements.
- Led deployment and support of the Bingo Reconciliation and Dispute Management System
- Managed ATM and POS transaction reconciliation for MasterCard, Visa, and EBC schemes, including ATM replenishment and CIT validation processes.
- Experienced in integrating and supporting core banking platforms, including Oracle FLEXCUBE and Temenos T24, while managing end-to-end transaction lifecycles covering settlement, reconciliation, and financial posting processes.
Network Engineer
EQUINOX
12.2018 - 08.2019
- Supported the National Secondary School Development Project by configuring network infrastructure across 30+ institutions.
- Installed and configured routers, layer 3 switches, access points, and wireless controllers.
Technical Support & CSO Engineer
Telecom Egypt
08.2016 - 08.2018
- Delivered technical support for ADSL, Fiber, and mobile services, ensuring efficient incident resolution and service availability.
- Collaborated with Technical Support and Customer Service Operations (CSO) teams to improve service delivery and customer experience.
Education
Bachelor - Software Engineering
Computer Science
Helwan, Egypt 04.2001 -
Skills
Oracle
SQLServer
VMware
Apache Tomcat AS
IBM Websphere AS
IBM WebSphere MQ
linux
IBM AIX
Apache Kafka
Shell scripting
Certification
TCS Banks for payments (09/2021)
Timeline
Technical Support Team Leader
eVision
03.2019 - Current
Network Engineer
EQUINOX
12.2018 - 08.2019
Technical Support & CSO Engineer
Telecom Egypt
08.2016 - 08.2018
Bachelor - Software Engineering
Computer Science
04.2001 -