Abdallah Mohamed
E-commerce Section Head
Muslim
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
E-commerce Section Head
Al Sanidi
Riyadh, KSA
01.2024 - Current
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Increased customer satisfaction rates by refining products/services based on feedback received from clients.
- Reduced operational risks while organizing data to forecast performance trends.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Oversaw the successful launch of multiple high-priority projects, demonstrating strong leadership skills and strategic planning abilities
- Liaised with accounting manager to formulate department and fixed asset budgets
- Assisted with new processes and product planning to facilitate rollout
- Reported issues to higher management with great detail
Head Of E-commerce
Ahmed Elsalab
01.2023 - 12.2023
- Collaborated with internal stakeholders to develop cohesive branding across all digital channels.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Led digital transformation initiatives, integrating innovative technologies to stay ahead of industry trends.
- Reduced cart abandonment rates by addressing common pain points in the purchasing journey.
- Achieved revenue growth by analyzing performance metrics and adjusting pricing strategies accordingly.
- Evaluated website performance using analytics tools, making data-informed recommendations for improvement.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Head of Logistics
Tawfeer
01.2021 - 12.2022
- Developed logistical checklists to guide activities support.
- Increased on-time delivery rates by closely monitoring shipments and proactively addressing potential delays or issues.
- Oversaw budgeting for the entire logistics department, ensuring resources were allocated efficiently to meet operational goals without sacrificing quality.
- Streamlined procurement processes, resulting in reduced lead times and increased order accuracy.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Delivered logistic support to leverage existing resources with cost-effective savings.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Organized records of vehicles, schedules and completed orders.
- Managed logistics assets for timely and cost-effective delivery of cargoes.
- Provided support to commander and executive staff members.
- Collaborated with cross-functional teams to integrate logistics processes into overall business operations.
- Supervised logistics functions and operations.
- Organized unit training operations and managed details when unit move was required.
- Conducted audits to improve office logistics practices and procedures.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Last Mile Supervisor
Maxab
01.2019 - 12.2021
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Evaluated employee performance and coached and trained to improve weak areas.
- Monitored workflow to improve employee time management and increase productivity.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Maintained compliance with company policies, objectives, and communication goals.
- Devised and implemented processes and procedures to streamline operations.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Customer Service Supervisor
Glovo
01.2017 - 12.2018
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
- Completed bi-weekly payroll for [Number] employees.
- Championed a customer-centric approach within the team, consistently encouraging empathy and understanding when interacting with clients.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Researched and corrected customer concerns to promote company loyalty.
Education
Bachelor of Science - Administrative Information System
Higher Institute of Qualitative Studies
Giza, Egypt 10.2017 - 10.2020
Skills
Staff Development
Timeline
E-commerce Section Head
Al Sanidi
01.2024 - Current
Head Of E-commerce
Ahmed Elsalab
01.2023 - 12.2023
Head of Logistics
Tawfeer
01.2021 - 12.2022
Last Mile Supervisor
Maxab
01.2019 - 12.2021
Bachelor of Science - Administrative Information System
Higher Institute of Qualitative Studies
10.2017 - 10.2020
Customer Service Supervisor
Glovo
01.2017 - 12.2018
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