Ahmed Hamdy

1. Grow current business, maximize customer penetration, and meet set business plan through conducting sales meetings with targeted clients in designated branches

2- Attract new Business banking companies to maximize Bank’s liabilities, assets, and trade finance

3- .Respond and follow up on sales inquiries for targeted clients to comply with the set level of service & ensure customer satisfaction

4- Report inflows and outflows of the Business Banking companies on daily basis to monitor performance against set budgets, and plan for any rectification if needed

5- Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner
Day-to-day management

1.To handle Business Banking customers after-sale services provided within a specific center or lounge and act as a backup for the SME Relationship Managers and Business Banking Client Advisors located in the Distribution Channels to avail them more time and space to perform outdoor sales activities and hence contribute to the segment's overall financial performance and improve service standards.

2▪ Handle all account opening procedures for Business Banking companies and ensure they have been finalized efficiently

3▪ Handle all queries about Business Banking customers that have been directed to him through other departments such as Customer Service, Call Centre, AFU, Customer Care Unit, Compliance, and Central Operations, etc. to ensure customers' queries are handled appropriately

1 ▪Managing the custody of security items in the branch (cr. cards, dr. cards, checkbooks, etc.) with accurate reconciliation and daily balancing of security items.

2▪Accurate execution of financial and non-financial customers' requests same day of receiving fund transfers - collection cheques - stop payment - inheritance - account opening/ maintenance, etc.

3▪Keeping other team members informed and up-to-date about the activities and ensuring alignment with policies and procedures.

Operational Functions

▪Ensured Senior Tellers/Universal Tellers/Tellers are following the replenishment plan of onsite ATMs in the branch and reported any malfunctions for repairs and maintenance as well as ATM's cash reconciliation.

▪Introduced and promoted alternate channels to customers to reduce traffic in branches, in addition to meeting the bank standard offloading rates.

▪Coordinated between the branch and central vault in cash shipments according to the branch's daily need for cash.

Reporting

▪ Handled customer requests efficiently and raised any problems to the operation supervisor to help meet customer satisfaction.

▪ Stayed alert on any possible frauds and risks and provided customer feedback to direct supervision.

Reviewing and inspecting all military factories and implementing all instruction relate to wage management