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Ahmed Rashad
Key Accounts Manager
Heliopolis, Cairo
Summary
Key Accounts Manager at DSV Solutions, passionate about building strong client relationships and delivering results. Grew our annual accounts' revenue from EGP 60M to 75M, while keeping retention high through great communication and a teamwork-driven approach. I’m all about driving ops efficiency, exceeding targets and elevating clients satisfaction.
Overview
12
12
years of professional experience
5
5
Certifications
3
3
Languages
Work History
Key Accounts Manager
DSV Solutions
11.2024 - Current
- Tracked key performance metrics regularly, ensuring constant improvement in account management strategies over time.
- Identified new business opportunities by analyzing industry trends and competitor activities.
- Developed a comprehensive understanding of customers'' needs, enabling targeted up-selling and cross-selling efforts.
- Established trust-based relationships with clients by consistently exceeding expectations regarding communication, responsiveness, and issue resolution.
- Conducted regular account reviews to monitor progress, identify opportunities, and address concerns.
- Coordinated with finance department for accurate invoicing procedures, reducing billing discrepancies significantly for both parties involved.
- led contract renewal negotiations with clients, securing new agreements at profitable rates while ensuring alignment with client budgets.
- led the negotiations efforts to increase the account's annual revenue from EGP 60M to EGP 75M, while securing 15-25% profit & loss EBIT results for each account.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Warehouse Manager
DSV Solutions
04.2023 - 10.2024
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Organized team-building activities that improved morale and strengthened collaboration among warehouse staff.
- Led transition to paperless inventory system, significantly reducing errors and improving data accuracy.
- Improved efficiency and accuracy in order picking and packing processes, using technology to guide and verify worker activities.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Ensured compliance with safety regulations through regular inspections, staff training, and policy updates.
- Managed budgeting for warehouse operations, carefully allocating resources to areas with highest return on investment.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Prospected for leads to build pipeline and convert to sales opportunities.
Warehouse Operations Manager
DSV Solutions
10.2018 - 03.2023
- Collaborated with cross-functional teams to ensure timely delivery of products and customer satisfaction.
- Managed daily warehouse operations, resulting in reduced waste and optimized space utilization.
- Monitored inventory levels closely, preventing stockouts and overstock situations that could negatively impact business operations.
- Implemented safety protocols, reducing workplace accidents and ensuring a safer work environment for employees.
Warehouse Manager
UTi Worldwide Inc
11.2015 - 09.2018
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Developed strong team of warehouse employees with comprehensive training programs and performance evaluations.
Warehouse Coordinator
UTi Worldwide Inc
05.2014 - 10.2015
- Backfilled coordinator work across shifts to maintain adequate coverage for operational needs.
- Verified accuracy of shipping and receiving documents and maintained records.
- Coordinated with the clients on inventory orders to address issues quickly and avoid delays in delivering to consumers.
Data Entry Clerk
UTi Worldwide Inc
11.2013 - 04.2014
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Verified accuracy of data entered into system to produce error-free reports.
Assistant Accountant
Sceintific Innovation Academy
12.2012 - 10.2013
- Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
- Reviewed general ledger entries and assessed accuracy.
- Assisted with timely month-end closing procedures, resulting in accurate financial reporting.
- Facilitated month-end and year-end closing processed to support accuracy and completeness of financial reports.
Education
Bachelor - Accounting
Ain Shams University
Faculty Of Commerce 04.2001 -
Skills
Key account management
Certification
IT Security Awareness Foundations - DSV L&D
Interests
Documentaries Watching
Break news Following-up
Running
Cycling
Kayaking
Soccer
Travelling
Touristic tours
Reading, Travelling, Documentaries watching, Running, Cycling, Climbing, Soccer, Touristic tours
Reading historical, CVs & fantasy novels books. love to watch the different types of documentaries.
Anticipating the running events, I'm a half-marathons finisher!
Joining communities of running, cycling, cayac & soccer. interesting to do new sports activities.
Anticipating the different touristic tours communities for the historical places explorations.
Timeline
Negotiation Skills - BDI
04-2025
Key Accounts Manager
DSV Solutions
11.2024 - Current
IT Security Awareness Foundations - DSV L&D
10-2023
Presentation Skills MasterClass - Tick & Talk
09-2023
Warehouse Manager
DSV Solutions
04.2023 - 10.2024
Arabic language content wording - Tahalib Academy
06-2022
Warehouse Operations Manager
DSV Solutions
10.2018 - 03.2023
English Language Upper Intermediate - British Council
07-2017
Warehouse Manager
UTi Worldwide Inc
11.2015 - 09.2018
Warehouse Coordinator
UTi Worldwide Inc
05.2014 - 10.2015
Data Entry Clerk
UTi Worldwide Inc
11.2013 - 04.2014
Assistant Accountant
Sceintific Innovation Academy
12.2012 - 10.2013
Bachelor - Accounting
Ain Shams University
04.2001 -
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