Alaa Elnady Abdelsahfey
Banker A
Giza
Summary
Proven track record in enhancing customer satisfaction and boosting bank sales, demonstrated during tenure at National Bank of Egypt Main Branch. Excelled in relationship building and regulatory compliance, significantly contributing to branch objectives. Skilled in customer service and financial product knowledge, adept at resolving inquiries and fostering trust.
Overview
6
6
years of professional experience
Work History
Banker A
National Bank of Egypt Main Branch
06.2019 - Current
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
- Enhanced bank profitability by effectively cross-selling various financial products and services.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Balanced teller drawers and ATM cash.
Call Center Agent
Orange Egypt
01.2019 - 06.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
Bachelor - Financial Markets And Institutions
Faculty of Commerce And Business Administration
Helwan, Egypt 04.2001 -
Skills
Customer Service
Consumer Banking
Bank Sales
Relationship Management
Relationship Building
Know Your Customer
Products and Services Knowledge
Regulatory Compliance
Teller Support
Customer Service-Oriented
Financial Institution Regulations
Timeline
Banker A
National Bank of Egypt Main Branch
06.2019 - Current
Call Center Agent
Orange Egypt
01.2019 - 06.2019
Bachelor - Financial Markets And Institutions
Faculty of Commerce And Business Administration
04.2001 -
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