Fady Emad Naguib
Banker A
El-Zeiton, Cairo
Summary
Dynamic banking professional with a proven track record at National Bank of Egypt, excelling in customer service and relationship management. Achieved high client satisfaction through tailored financial advice and consistently met sales goals. Skilled in CRM systems and due diligence, ensuring compliance and fostering trust in banking solutions.
Overview
5
5
years of professional experience
Work History
Banker A
National Bank of Egypt - Branch of Artillery House
04.2021 - Current
- Processed loan applications efficiently, leading to higher rate of successful approvals and customer satisfaction.
- Educated customers on features and benefits of banking products and services.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Consistently achieved "Excellent" ratings in annual performance appraisals for four consecutive years.
Incident Management Specialist
NCR Corporations
06.2020 - 03.2021
- Monitoring ATMs status through different utilities, open calls with different ATMs' vendors, Responsible for replenishing the ATMs, handling E-mails & phone calls and creating tickets for technical issues.
Junior Accountant
Benchmark
03.2020 - 05.2020
- Responsible for recording the daily transactions and the cash in & cash out flow, & reporting to the team leader.
Education
BBA - BA And International Trade, Major Accounting
Misr International University
Cairo 04.2001 -
Skills
Customer service
Consumer banking
Bank sales
Relationship management
CRM systems
Product promotion
Investment advisory
Follow-up skills
Meeting sales goals
Due diligence
Timeline
Banker A
National Bank of Egypt - Branch of Artillery House
04.2021 - Current
Incident Management Specialist
NCR Corporations
06.2020 - 03.2021
Junior Accountant
Benchmark
03.2020 - 05.2020
BBA - BA And International Trade, Major Accounting
Misr International University
04.2001 -
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