Summary
Overview
Work History
Education
Skills
Timeline
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Fady Emad Naguib

Banker A
El-Zeiton, Cairo

Summary

Dynamic banking professional with a proven track record at National Bank of Egypt, excelling in customer service and relationship management. Achieved high client satisfaction through tailored financial advice and consistently met sales goals. Skilled in CRM systems and due diligence, ensuring compliance and fostering trust in banking solutions.

Overview

5
5
years of professional experience

Work History

Banker A

National Bank of Egypt - Branch of Artillery House
04.2021 - Current
  • Processed loan applications efficiently, leading to higher rate of successful approvals and customer satisfaction.
  • Educated customers on features and benefits of banking products and services.
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
  • Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
  • Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
  • Consistently achieved "Excellent" ratings in annual performance appraisals for four consecutive years.

Incident Management Specialist

NCR Corporations
06.2020 - 03.2021
  • Monitoring ATMs status through different utilities, open calls with different ATMs' vendors, Responsible for replenishing the ATMs, handling E-mails & phone calls and creating tickets for technical issues.

Junior Accountant

Benchmark
03.2020 - 05.2020
  • Responsible for recording the daily transactions and the cash in & cash out flow, & reporting to the team leader.

Education

BBA - BA And International Trade, Major Accounting

Misr International University
Cairo
04.2001 -

Skills

Customer service

Consumer banking

Bank sales

Relationship management

CRM systems

Product promotion

Investment advisory

Follow-up skills

Meeting sales goals

Due diligence

Timeline

Banker A

National Bank of Egypt - Branch of Artillery House
04.2021 - Current

Incident Management Specialist

NCR Corporations
06.2020 - 03.2021

Junior Accountant

Benchmark
03.2020 - 05.2020

BBA - BA And International Trade, Major Accounting

Misr International University
04.2001 -
Fady Emad NaguibBanker A