Amr Abdelghany
Automotive Engineer
Cairo,C
Summary
Experienced Automotive engineer, dealing with vehicles manuals based on guidelines and regulations that supports assessing customer needs and resolving their issues. Seeking to communicate organizational needs and oversee staff performance to provide guidance and support for individual development needs.
Overview
2
2
years of professional experience
4
4
Certifications
Work History
Senior Warranty and Technical Support Engineer (Geely Brand)
Abou-Ghaly Motors
Cairo, Egypt
5 2024 - Current
- Provide expert technical support and guidance to GEELY dealers, assisting with diagnostics and resolving complex technical issues.
- Conduct training sessions to enhance the technical skills of dealer staff, ensuring they are equipped with up-to-date knowledge of vehicle systems and procedures.
- Responsible for monitoring of quality issues, providing detailed Quality Reports (QRF) to identify and address recurring problems.
- Led a team in managing warranty claims and providing advanced technical support, ensuring timely and effective resolution of customer issues
- Supervised the storage of replaced warranty parts, ensuring defective parts met all regulations and guidelines.
Senior Warranty & Technical Support Engineer
Abou-Ghaly Motors
Cairo, Egypt
07.2023 - 05.2024
- Conducted thorough analysis of complex technical problems, offering expert solutions and guidance for all brands ( Jeep , Alfa-Romeo & Mercedes-Benz).
- Provided technical support by preparing and submitting reports as TIPS (Technical Information and Problem Solution) through Xentry Portal, ensuring compliance with Mercedes-Benz policies for resolving technical issues.
- Submitted Dealer Incident Detection (DID-I) reports on PAMIR system as per STELLANTIS policy regulations and guidelines for all warranty repairs.
- Compiled and analyzed monthly warranty achievement reports, including reconciled monies due, recalls, and extended warranty contract achievements.
- Supervised storage of replaced warranty parts, ensuring defective parts met all regulations and guidelines.
Workshop Engineer (Jeep & Alfa-Romeo)
Abou-Ghaly Motors
Cairo, Egypt
02.2023 - 07.2023
- Experienced dealing with vehicles manual and guide technicians to apply diagnosis or repair process based on manual regulations and guidelines
- Experienced working with CJDR (Chrysler Jeep Dodge Ram) and Alfa-Romeo Vehicles
- Experienced dealing with Micro-pod diagnostic tool by analyzing DTCs with efficient guidance for correct repair, software update, actuating for isolation while diagnosing, ..etc
- Educate workshop supervisors and technicians with all vehicles manual updates with new TSBs, star cases or recalls
- Submit all technical reports with complicated cases to have pre-approval for warranty cases.
Warranty Engineer (Jeep & Alfa-Romeo)
Abou-Ghaly Motors
Cairo, Egypt
10.2020 - 2 2023
- Ensured that all process were performed in accordance with warranty policy regulations and guidelines
- Applied technical reports for warranty cases
- Processed claim paperwork and followed up returned claims to complete process
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments
- Properly pack warranty parts that needed to be shipped back to manufacturer for quality improvement process
- Participated in employees training programs related to warranty issues.
Education
B.SC.: Mechanical Engineering (Mechatronics Major) -
Higher Technological Institute - 10th Of Ramadan City
10.2013 - 2018.05
Skills
- Time management and planning Process development
- Problem-Solving
- Continuous Learning
- MS office (Excel, Word, PowerPoint, etc)
Certification
GEELY Maintenance Technician certificate- Electric vehicles (GMTC LV.1-EV)
Languages
Arabic
Native language
English
Advanced
C1
Timeline
Senior Warranty & Technical Support Engineer
Abou-Ghaly Motors
07.2023 - 05.2024
Workshop Engineer (Jeep & Alfa-Romeo)
Abou-Ghaly Motors
02.2023 - 07.2023
Warranty Engineer (Jeep & Alfa-Romeo)
Abou-Ghaly Motors
10.2020 - 2 2023
B.SC.: Mechanical Engineering (Mechatronics Major) -
Higher Technological Institute - 10th Of Ramadan City
10.2013 - 2018.05
Senior Warranty and Technical Support Engineer (Geely Brand)
Abou-Ghaly Motors
5 2024 - Current
GEELY Maintenance Technician certificate- Electric vehicles (GMTC LV.1-EV)
GEELY Maintenance Technician certificate-Mechanical (GMTC LV.1)
Warranty Policies & Procedures CJDR.
Essential Communication Techniques.
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