Mai Yasser
Summary
Experienced Senior Banker with a strong background in retail customer service and banking operations. Skilled in handling day-to-day transactions, supporting customers with their financial needs, and promoting banking products and services. Known for delivering excellent service in a fast-paced environment, resolving issues quickly, and ensuring full compliance with banking regulations. Confident in working with diverse clients, including travelers, Crew, and Platinum, and helping them access the right financial solutions.
Overview
9
9
years of professional experience
Work History
Senior Relationship Manager – Retail Banking
National Bank of Egypt Airport Branch
12.2019 - Current
- Deliver high-quality customer service to walk-in clients and VIP Customers and Crew, ensuring prompt assistance with daily banking needs including deposits, withdrawals, transfers, and account inquiries.
- Handle complex customer issues and resolve complaints in a professional, timely manner while ensuring compliance with bank policies.
- Assist in opening and managing retail banking products such as current accounts, savings accounts, certificates of deposit, and personal loans.
- Perform Know Your Customer (KYC) checks and ensure strict adherence to AML (Anti-Money Laundering) and compliance protocols.
- Guide customers on digital banking platforms (NBE mobile app, internet banking) to enhance convenience and reduce in-branch traffic.
- Support onboarding of new to bank, especially platinum clients, by providing tailored financial and non-financial advice.
- Collaborate with branch staff and HQ teams to ensure smooth daily operations and meet branch performance targets.
Billing Specialist
Vodafone UK
01.2017 - 11.2019
- Managed end-to-end billing processes, ensuring accuracy and timely invoicing.
- Collaborated with cross-functional teams to resolve billing discrepancies and customer inquiries.
- Implemented process improvements that increased efficiency in billing operations.
- Trained junior staff on billing systems and compliance standards, enhancing team performance.
- Analyzed billing reports to identify trends and recommend strategic adjustments to pricing models.
- Worked with multiple departments to check proper billing information.
Education
Faculty Of Commerce
Al-Azhar University
Cairo, Egypt07-2018
Career Certificate in Accounting And Finance
AUC School of Continuing Education
Cairo, Egypt01-2018
Human Resources Management
AUC School of Continuing Education
Cairo, Egypt01-2017
Oracle Database Administrator (OCA/OCP)
Global Knowladge
Cairo, Egypt01-2017
English Language
Berlitz
Cairo, Egypt01-2017
Skills
- Communication Skills
- Interpersonal & Analytical Skills
- Planning & Organizing Skills
- Supervision
- Customer relationship management
- Wealth management
- Operational support
- Cross-selling products
Languages
Arabic: Mother Tongue
Bilingual or Proficient (C2)
English: Fluent (Reading, Writing)
Advanced (C1)
Qualifications
- Malleability and adaptability to changing environments, conditions and circumstances in business.
- Being career oriented, I am open to suggestions and constructive criticism.
- Working in and organized all the time.
- Accommodate to immense workload and solve problems.
- Ability to work under pressure and deal with more than one task.
- Speedy and self-confident, ambitious and team worker.
Training
Customer Service In Cairo Bank 2015
Timeline
Senior Relationship Manager – Retail Banking
National Bank of Egypt Airport Branch
12.2019 - Current
Billing Specialist
Vodafone UK
01.2017 - 11.2019
Faculty Of Commerce
Al-Azhar University
Career Certificate in Accounting And Finance
AUC School of Continuing Education
Human Resources Management
AUC School of Continuing Education
Oracle Database Administrator (OCA/OCP)
Global Knowladge
English Language
Berlitz
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