Mina Sherif Shoukry Riad
Senior Relationship Manager
Mansoura
Summary
Experienced with client relationship management, fostering long-term customer loyalty and satisfaction. Utilizes effective communication and negotiation skills to resolve conflicts and build trust. Track record of strategic planning and implementation to drive client success and business growth.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Senior Relationship Manager
Arab African International Bank
07.2025 - Current
- Built trust with clients by maintaining confidentiality and handling sensitive information professionally at all times.
- Worked with branch partners to maximize sales efforts to business customers and cross-sell other products and services.
- Collaborated with internal teams to deliver comprehensive services, maximizing client satisfaction and loyalty.
- Planned and attended meetings with clients to cultivate and grow partnerships and opportunities.
- Developed new banking relationships with business prospects.
- Strengthened client relationships by consistently providing exceptional service and financial solutions tailored to their needs.
Relationship Manager at Inter-Mid Banking
Emirates NBD
11.2023 - 06.2025
- Targeting & acquiring SME customers.
- Understand customer needs and develop plans to address them.
- Making the marketing plans.
Corporate Relationship Manager
Emirates NBD
02.2022 - 10.2023
- Understand customer needs and develop plans to address them.
- Targeting & acquiring commercial customers.
- Sustain and build client relationships by maintaining ongoing communication and negotiation (pricing, financing structure) sessions with clients so as to deliver both quality and tailored service offerings.
Senior SME Credit analyst (Mansoura Team Leader)
Banque Misr
07.2019 - 01.2022
- Making the marketing plans.
- Targeting & acquiring SME customers.
- Managing Mansoura credit analysts' team.
- Allocating the target per credit analyst.
- Supporting all credit analysts to achieve the targets.
- Monitoring the Mansoura business center portfolio.
SME Credit analyst
Banque Misr
04.2016 - 06.2019
Education
Bachelor's degree - Faculty of commerce - English Section
Mansoura University
Mansoura 09.2011 - 05.2015
Skills
Communication Skills
Ability to Work Under Pressure
Team Building
Negotiation
Client relationship management
Problem-solving
Time management
Certification
BM Credit Course (Shindy & Associate)
Timeline
Senior Relationship Manager
Arab African International Bank
07.2025 - Current
Relationship Manager at Inter-Mid Banking
Emirates NBD
11.2023 - 06.2025
Etiquette Passage to Professional Excellence Training (EBI)
09-2023
The Sales Guru 2 (Sales Expert House)
02-2023
Preparing Financial Statements & Closing Accounts (ENBD Academy)
04-2022
Corporate Relationship Manager
Emirates NBD
02.2022 - 10.2023
Senior SME Credit analyst (Mansoura Team Leader)
Banque Misr
07.2019 - 01.2022
Project Finance, Structured Finance & Syndication (BM)
09-2016
BM Credit Course (Shindy & Associate)
07-2016
SME Credit analyst
Banque Misr
04.2016 - 06.2019
Bachelor's degree - Faculty of commerce - English Section
Mansoura University
09.2011 - 05.2015