Mohamed Alaa
Giza - 6th of October
Summary
Dynamic Automotive Engineer with extensive hands-on experience in service advising, workshop team leadership, and vehicle diagnostics across prestigious brands such as Chevrolet, GMC, Cadillac, and MG. Demonstrates strong customer engagement and repair process optimization skills, consistently driving KPI-driven performance. Brings valuable R&D expertise gained from military service and practical exposure through internships with industry leaders including Mercedes, Nissan, Ford, and Daihatsu. Committed to leveraging technical knowledge and leadership skills to enhance operational efficiency and customer satisfaction in the automotive sector.
Overview
4
4
years of professional experience
Work History
Workshop Team Leader – MG
Al Mansour Automotive Company
10.2024 - Current
- Supervise a team consisting of 15 technicians to ensure repairs and services are completed accurately and on time.
- Support diagnostic processes to achieve a FRFT rate of 93%.
- Maintain smooth workflow to meet and exceed workshop KPIs.
- Completed Workshop Controls Course led by Aftersales Director Mr. Grant Fitzpatrick.
Service Advisor – Chevrolet, GMC, Cadillac
Al Mansour Automotive Company
11.2023 - 10.2024
- Acted as liaison between customers and workshop, providing guidance and technical advice.
- Prepared repair quotations and promoted accessories to customers.
- Applied the GM ROS to maintain and exceed a CSI of 91%.
Research & Development Engineer – Army Vehicles Department
Egyptian Armed Forces
11.2021 - 10.2023
- Applied engineering fundamentals to improve durability and performance.
Education
B.Sc. - Automotive Engineering
Helwan University
01.2021
El Nasr Language School
01.2016
Skills
- Workshop management and team oversight
- First-time fix proficiency
- Client support and guidance
- Product promotion strategies
- Effective time management
- Critical analysis and resolution
- Effective team collaboration
- Team engagement
- Detail-oriented approach
- Problem-solving
LANGUAGES
Arabic – Native
English – Excellent
Awards
- 1st Place Award in GM Retail Operation Standards (ROS) Training.
- Best Seller for BG products in H1 2024.
- MG team leader star Q2 2025
INTERNSHIPS
- Automotive Engineer – Nissan (Modern Motors) | Aug 2019 – Sep 2019
- Automotive Engineer – Mercedes (GNA) | Jul 2019 – Aug 2019
- Automotive Engineer – Ford & Daihatsu (Auto Jameel Group) | Jun 2017 – Jul 2017
Timeline
Workshop Team Leader – MG
Al Mansour Automotive Company
10.2024 - Current
Service Advisor – Chevrolet, GMC, Cadillac
Al Mansour Automotive Company
11.2023 - 10.2024
Research & Development Engineer – Army Vehicles Department
Egyptian Armed Forces
11.2021 - 10.2023
B.Sc. - Automotive Engineering
Helwan University
El Nasr Language School
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