Mohamed Elbassel
Supervisor - National Bank Of Egypt
Future City
Summary
Experienced Banker with over 10 years of experience in Banking Sector. Successful at managing multiple priorities with a positive attitude and a very good reputation for resolving problems.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Supervisor
NBE (Operations Sector) Certificates & Deposits Central Unit
07.2021 - Current
- Create successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Work with the management team to implement proper division of responsibilities.
- Coordinated employee schedules to keep pace with business needs and meet the department needs.
- Manage clients' daily certificates and term deposit requests.
- Track & perform tasks assigned by the department manger.
- Communicate through email internally with the requests and externally with the branches and other stakeholders.
Excellent Banker
NBE (Operations Sector) Certificates & Deposits Central Unit
04.2020 - 06.2021
- Worked within applicable standards, policies and regulatory guidelines helping initiate the department.
- Managed clients' daily certificates and term deposit requests.
- Tracked & performed tasks assigned by the department manger.
- Communicated through email internally with the requests and externally with the branches and other stakeholders.
- Managing same high performance while having workloads during the year.
Excellent Banker
NBE (Operations Sector) POS Department
07.2019 - 03.2020
- Did UAT (user acceptance testing) for new card product on POS machines.
- Did UAT (user acceptance testing) for new application for POS machines.
- Acted as team leader handling the team activating machines, following up with field services companies and merchants.
- Collaborated with team members to achieve target results.
- Handled complaints and inquires for merchants, clients and POS provides, making sure to communicate any challenges facing them to other concerned departments.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Communicated with internal departments, vendors and contractors.
Banker A
NBE (Operations Sector) POS Department
07.2016 - 06.2019
- Handled the operational needs concerning POS machines.
- Handled complaints and inquires for merchants, clients and POS provides, making sure to communicate any challenges facing them to other concerned departments.
- Answered clients inquiries concerning POS machines system.
- Communicated with POS machines providers.
- Received and reviewed invoices between NBE and field service companies.
- Reported feedback to ensure giving the best service to NBE clients and merchants.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Communicated with internal departments, vendors and contractors.
Banker B
NBE (Operations Sector) POS Department
10.2012 - 06.2016
- Handled the operational needs concerning POS machines.
- Handled complaints and inquires for merchants, clients and POS provides ,making sure to communicate any challenges facing them to other concerned departments.
- Answered clients inquiries concerning POS machines system.
- Communicated with POS machines providers.
- Received and reviewed invoices between NBE and field service companies.
- Reported feedback to ensure giving the best service to NBE clients and merchants.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Communicated with internal departments, vendors and contractors.
Customer Service Representative
Mobinil
06.2011 - 06.2012
- Handled all customers inquiries and complains.
- Reported complains to the concerned department.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Escalated complicated customer account issues to supervisors and help desk workers.
Trainee
Badr El Din Petroleum Company
06.2008 - 08.2008
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Shadowed senior team members to learn all related jobs and tasks.
- Collaborated with employees from various backgrounds.
Education
Bachelor of Science - Major: Banking
Sadat Academy For Management Science
Cairo, Egypt 09.2006 - 07.2010
Skills
MS WORD, EXCEL AND POWER POINT
undefinedAdditional Information
- ICDL : 2010
- OLM (Oracle Learning Management): 2015
- Card Management System: 2016
- Customer Service Relation Manger Update: 2017
- AML - KYC Integrated Awareness Program: 2017
- Complex Negotiation Skills (Huthwaite): 2019
- Fintech & Digitalization Training: 2020
- Dynamic Communication Program: 2020
- Data Visualizing Advanced: 2022
Personal Data:
- Date of Birth: 12/4/1989
- Nationality: Egyptian
- Marital Status: Married
Timeline
Supervisor
NBE (Operations Sector) Certificates & Deposits Central Unit
07.2021 - Current
Excellent Banker
NBE (Operations Sector) Certificates & Deposits Central Unit
04.2020 - 06.2021
Excellent Banker
NBE (Operations Sector) POS Department
07.2019 - 03.2020
Banker A
NBE (Operations Sector) POS Department
07.2016 - 06.2019
Banker B
NBE (Operations Sector) POS Department
10.2012 - 06.2016
Customer Service Representative
Mobinil
06.2011 - 06.2012
Trainee
Badr El Din Petroleum Company
06.2008 - 08.2008
Bachelor of Science - Major: Banking
Sadat Academy For Management Science
09.2006 - 07.2010
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