Noha Mostafa Ahmed
Banking, Finance, Accounting, Treasury, HR.
New Cairo
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
NBE
04.2021 - Current
- Joined the bank sector with NBE since 1/04/2021 till now, worked as customer service representative.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Enhanced customer satisfaction by efficiently handling inquiries and providing accurate information on banking products.
Customer Relations
Teleperformance
06.2019 - 03.2021
- Assisted with conflict resolution regarding he customers complains
- Delivered prompt service to prioritize customer needs.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Demonstrated leadership skills in managing projects from concept to completion.
Back Office Specialist
Teleperformance
01.2019 - 06.2019
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Customer Service Representative
Teleperformance
06.2018 - 12.2018
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
BBA - Business Administration
BIS ( Business Information System )
Zamalek Cairo 04.2001 -
Skills
Time Management
Timeline
Customer Service Representative
NBE
04.2021 - Current
Customer Relations
Teleperformance
06.2019 - 03.2021
Back Office Specialist
Teleperformance
01.2019 - 06.2019
Customer Service Representative
Teleperformance
06.2018 - 12.2018
BBA - Business Administration
BIS ( Business Information System )
04.2001 -
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