Mohamed Kotb
Travel Advisor
Alexandria,Egypt
Summary
Enthusiastic Travel Advisor with over 4 years of travel industry experience specializing in Flight Tickets , Hotel Reservations and Car Rental Services . Strong sales skills, commercial awareness and sound knowledge of domestic and international travel trends. Proficient in computer reservations systems Amadeus , Sabre and SPRK to interact and negotiate effectively.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Travel Advisor
Expedia Travel Agency
01.2021 - Current
- Established in customer service oriented industry
- Helping Customers Book transportation, make hotel reservations and collect payment/fees
- Cooperate with clients to determine their needs and advise them appropriate destinations, modes of transportations, travel dates, costs and accommodations
- Deal with occurring travel problems, complaints or refunds
- Excellent knowledge on 2 Major GDS systems(Amadeus-Sabre)
- Excellent knowledge of farelogix (sprk) computer reservations
- System
- Excellent knowledge in Lodging And Car Rental Services Using
- Voyager System
- Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service
- Maintained favorable working relationships with co-workers to foster and promote cooperative working environment
- Resolved travel problems, processed complaints and issued refunds to maintain customer satisfaction
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness
- Responded to clients' questions, issues and complaints and implemented appropriate solutions
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
Customer Service Sales Representative
AT&T
01.2019 - 01.2021
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Answer customer calls, Provide Appropriate action and provide information
- Delivered superior customer service to retain existing customers and attract future customers.
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving 100% of issues.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Customer Service Representative
Altice
01.2018 - 01.2019
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Recommended products to customers, thoroughly explaining details
- Offered advice and assistance to customers, paying attention to special needs or wants
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Responded to customer requests for products, services and company information
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Answered customer telephone calls promptly to avoid on-hold wait times
- Responded proactively and positively to rapid change
- Updated account information to maintain customer records
Education
Bachelor of Social Work - General
Alexandria University
Egypt 01.2010 - 01.2014
Skills
Critical Thinking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Timeline
Travel Advisor
Expedia Travel Agency
01.2021 - Current
Customer Service Sales Representative
AT&T
01.2019 - 01.2021
Customer Service Representative
Altice
01.2018 - 01.2019
Bachelor of Social Work - General
Alexandria University
01.2010 - 01.2014
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