Mostafa Elnakeb

- Attract new Business banking companies to maximize Bank’s assets, trade finance and liabilities, as well as cross-selling CIB’s other products.
- Conduct simplified financial analysis and simplified Executive Summary for new cases or solicited directly to identify the customer needs and offer them the suitable product programs.
- Maintain strong relations with existing Business Banking clients to maximize CIB share of wallet in all relevant products.
- Handle customers’ complaints properly, and recommends solutions to evade re- occurrence and ensure they are closed within the set TAT.

• To drive the Business Banking sales process through developing relationships with key targeted clients and attracting NTB customers that suit the Business banking criteria, to maximize market penetration and achieve the annual Budgeted plan.
• Effectively handling up to 160 relationships with average total portfolio of 0.7 B EGP
• Grow current business, maximize customer penetration, and meet set business plan through conducting sales meetings with targeted clients
• Attract new Business banking companies to maximize Bank’s liabilities, assets, and trade finance as well as cross selling CIB’s affiliates
• Offer Business Banking products to targeted customers based on their size and segment to best suit their needs
• Respond and follow up on sales inquiries for targeted clients to comply with the set level of service & ensure customer satisfaction
• Handle customers’ complaints properly, directs them to the relevant channels and recommends solutions to evade re-occurrence and ensure they are closed within the set TAT
• Responsible for the continuous update of the Business Banking customer data & KYC to develop & improve the database with the support of the Business Banking Service Officers
• Report inflows and outflows on daily basis to monitor performance against set budgets
• Prepare Call Memos for current business banking customers to report their market situation frequently through site visits, phone calls and checking the suppliers and buyers’ lists Policies, Processes and Procedures
• Follow the day-to-day operations related to own jobs in the Business Banking department to ensure continuity of work
• Complies with all CBE regulations

• Attract new Business banking companies to maximize Bank’s assets, trade finance and liabilities, as well as cross-selling CIB’s other products
• Conduct simplified financial analysis and simplified Executive Summary for new cases or solicited directly to identify the customer needs and offer them the suitable product programs
• Maintain strong relations with existing Business Banking clients to maximize CIB share of wallet in all relevant products
• Handle customers’ complaints properly, and recommends solutions to evade re- occurrence and ensure they are closed within the set TAT

• Ensuring processing accuracy in all accounts service related tasks (i.e A/C opening,
  Funds and trade finance etc...)
• Managing customer expectations, and implementing adherence to the set service standards, efficient management of the performance management cycle developing and explain objectives, handling all customers Complains.
• Managing and receiving applications from customer related to Trade finance and ensure that all application fields are fulfilled , the required documents are obtained & the needed due diligence has been properly done in addition to delivering documents to customers within the set procedures and declared Turnaround time.

• Maintaining files and bank data, documents in an efficient and timely manner. And proceeding with all collection cheques requests according to bank's SOPs and manuals.

• Pricing sales contracts -approving procurements of materials based on stock analysis -monitoring addition to stores -monthly inventory to prepare financial state
• Prepared insightful monthly management reports highlighting key trends in cost behavior and offering actionable recommendations for improvement opportunities.
• Developed customized financial models for more accurate forecasting of business performance, aiding strategic planning efforts.
• Enhanced cost-efficiency by implementing effective cost control measures and analyzing budget variances.