Muhamed Amin El-Marakby
Heliopolis
Summary
Experienced Infrastructure and Operations Engineer with four years of professional experience managing multiple simultaneous responsibilities to foster IT project completion in world famous technological vendors and service providers that are market leaders in their fields. Well-organized planner and problem-solver versed in site preparation and day-to-day management with demonstrated experience in Networks, Operating systems administration, Cybersecurity, IAM and data center and network virtualization.
Overview
4
4
years of professional experience
5
5
Certification
Work History
Senior Site Reliability Engineer
Musala Soft
10.2023 - Current
- Providing Technical Consultations to VMware global customers
- Expert in upgrading and maintaining VMware Cloud Foundation (VCF) environments, ensuring seamless integration and optimal performance
- Proficient in implementing and deploying VMware solutions (VCF, vSphere, NSX, vSAN), enhancing system capabilities and streamlining operations
- Specialized in ensuring high site reliability and availability, with a focus on minimizing downtime through proactive monitoring and rapid response strategies
- Skilled in performance optimization of VMware environments, including system audits, fine-tuning, resource allocation, and load balancing
- Advisory role in best practices for VMware infrastructure management, focusing on business continuity, disaster recovery planning, and operational efficiency
- Experienced in developing robust disaster recovery plans and backup solutions for business continuity assurance in VMware environments.
- Developed custom scripts/tools as needed to automate routine tasks, increasing overall team productivity and efficiency.
TAC Engineer Cybersecurity
RSA SecurID
05.2022 - 10.2023
- Supporting SecurID Global Customers in maintenance, administration and upgrade tasks.
- Engaging highly escalated incidents and integrating RSA with multiple environments (Win - Linux - MAC) using (RADIUS - SecurID native protocol - REST API - SSAML - OIDC - OAuth)
- Performing Remediation and Vulnerability reporting to RSA Developer Team through Jira Software
- Performing Multi-Vendor integrations with Citrix- Checkpoint- Palo Alto- Fortinet- F5, VMware and Microsoft
- Engaging in design and POC meetings with RSA customers to apply best practices and ensure business continuity processes during various activities on SecurID OnPrem and Cloud in customer environments.
- Stayed current with industry trends and best practices by attending conferences, webinars, and training sessions regularly.
Technical Support Engineer
Orange business services
04.2021 - 05.2022
- Supporting No1 OBS customer
- Handling major incidents and engaging highly escalated cases
- Working on CISO Viptela SD-WAN solutions
- Working on Migrations from Legacy MPLS based infrastructures to SD-WAN
- Supporting User Remote Access and VPN and IPSec Tunneling with Vendors such as Zscaler and ensuring proper failovers in events of failure
- Working on local office AP and Layer 2 Switching
- Implementing Routing changes and communicating with CISCO TAC on Demand to report software bugs.
- Providing Last Mile customer support to OBS No1 Customers
- Giving onboarding training to new joiners.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
Cyber Security and Ethical Hacking
Telecom Egypt
01.2019 - 02.2019
- Conducted regular audits to ensure compliance with industry regulations and standards, maintaining a strong security posture.
- Checked for system fortifications and did security assessments on multiple systems according to their level of security
- Learned the basics of remote access to systems and network security and traffic sniffing and analysis using WireShark
- Learned basic linux commands and distributions and handling methods.
- learned about the different types of security and the modern way of system penetration and hacking.
Education
BSc. of Electronics and Communication - Faculty of Engineering, Electronics & Communication Sector
Misr International University (MIU)
06.2020
Skills
- SQL
- Data Center Operations
- Web Server Administration
- Incident Management
- Microservices Architecture
- Docker
- Log Analysis
- Jenkins
- Disaster Recovery
- VMware and RSA technologies
- Network Troubleshooting
- ITIL Framework
Certification
- CCNA Networks Associate knowledge
- CCNA Security knowledge
- Red Hat Certified Systems Administrator RHCSA ID : 230-155-301
- CCNP: Implementing CISCO SDWAN Solutions (CSCO14175434)
- CISCO CCNP Enterprise Core Knowledge
- VCP-DC Virtualization VSphere V7.x Certified
- VCP-NV NSX V4.x
- RSA ID Plus Certified Associate
- RSA ID Plus Certified Administrator
- RSA ID Plus Certified Implementer
- ITIL V4 knowledge and practices
- Docker Associate knowledge
Languages
Arabic
Proficient
C2
English
Proficient
C2
German
Beginner
A1
Personal Information
Nationality: Egyptian
References
References are available upon request.
Former Professional Swimmer
Engaged in multiple National and international championships
Got into university with a sports scholarship discount
Timeline
Senior Site Reliability Engineer
Musala Soft
10.2023 - Current
TAC Engineer Cybersecurity
RSA SecurID
05.2022 - 10.2023
Technical Support Engineer
Orange business services
04.2021 - 05.2022
Cyber Security and Ethical Hacking
Telecom Egypt
01.2019 - 02.2019
BSc. of Electronics and Communication - Faculty of Engineering, Electronics & Communication Sector
Misr International University (MIU)
- CCNA Networks Associate knowledge
- CCNA Security knowledge
- Red Hat Certified Systems Administrator RHCSA ID : 230-155-301
- CCNP: Implementing CISCO SDWAN Solutions (CSCO14175434)
- CISCO CCNP Enterprise Core Knowledge
- VCP-DC Virtualization VSphere V7.x Certified
- VCP-NV NSX V4.x
- RSA ID Plus Certified Associate
- RSA ID Plus Certified Administrator
- RSA ID Plus Certified Implementer
- ITIL V4 knowledge and practices
- Docker Associate knowledge
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