Omnia Reyad
Operation Team Manger
Cairo
Summary
I have 3 years of experience as an Operations Team Manager at Dotlynx and also the same on worx company, where I was responsible for leading cross-functional teams, optimizing workflows, and ensuring the smooth day-to-day operations of the company. My role involved strategic planning, team leadership, and performance tracking to meet key operational KPIs. I’ve developed strong problem-solving and communication skills, and I’m passionate about building efficient systems and empowering teams to perform at their best.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Team Leader Manager
Dotlynx
10.2023 - Current
- Managed employee relations by implementing effective communication, coaching, training, and development initiatives.
- Led employee relations through effective communication, coaching, training, and development.
- Executed regular performance reviews, delivering constructive feedback and guidance to promote continuous improvement among employees.
- Optimized team productivity via creation of effective workflow systems and communication of explicit performance goals.
- Strengthened problem-solving capabilities within team through orchestrating brainstorming sessions and fostering innovative thought
- Encouraged employees to embrace role ownership via thoughtful task delegation, contributing to improved job satisfaction.
- Resolved underperformance and behavioral issues to drive maximum productivity.
- Addressed customer service issues by implementing immediate solutions, enhancing customer confidence, and reducing escalations to executive office.
- Fostered collaborative relationships with cross-functional departments to facilitate successful project execution.
- Clarified targets and objectives, sharing insights with team members.
- Built strong relationships with fellow employees to elevate company morale and support employee retention.
- Analyzed employee performance and communicated development feedback to advance skills.
- Analyzed and relayed customer requirements to supply chain capacity and quality teams.
Quality Specialist
BDO Esnad
03.2020 - 09.2023
- Promoted a culture of continuous improvement within the organization by leading training sessions on various aspects of quality control methodologies.
- Mentored junior QA specialists, fostering a culture of continuous learning and professional growth.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Collaborated with cross-functional teams to develop robust quality assurance strategies for new products.
- Documented and reported quality assurance outcomes, providing actionable insights for product development teams.
- Optimized resource allocation for testing, developing prioritized testing schedule based on product release timelines.
Education
Bachelor of Arts - English Tourist Guidance Department
Ain Shams University
Al `Abbasiyah, Egypt 04.2001 -
Skills
- Leadership and team coordination
- Strong communication skills
- Decision-making and problem-solving
- Delegation of tasks and responsibilities
- Conflict resolution and team support
- Time management and prioritization
- Motivating and mentoring team members
- Performance monitoring and feedback
- Goal-oriented and results-driven
- Adaptability and flexibility under pressure
- Collaboration with cross-functional teams
- Strategic planning and execution
Timeline
Team Leader Manager
Dotlynx
10.2023 - Current
Quality Specialist
BDO Esnad
03.2020 - 09.2023
Bachelor of Arts - English Tourist Guidance Department
Ain Shams University
04.2001 -
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