Word excel
Shady Fayez
Supervisor
Cairo
Summary
Proven leader with a track record of enhancing customer satisfaction and team productivity at Concorde El Salam Hotel - Cairo. Expert in emergency management and adept at steering team dynamics. Achieved significant improvements in operational efficiency and safety compliance through innovative training programs and meticulous supervision.
Overview
16
16
years of professional experience
2
2
Languages
Work History
Room Services Capitan & Casher
Concorde El Salam Hotel - Cairo
03.2015 - 07.2023
- Increased customer satisfaction by providing exceptional service and accommodating special requests during charters.
- Facilitated smooth disembarkation processes for passengers by providing clear instructions and assistance with luggage or other needs upon arrival at their destination.
- Collaborated with crew members to ensure smooth operations, maintaining a professional work environment on board.
- Maintained records of daily activities, weather and sea conditions, pollution control efforts and passenger status.
Laundry Supervisor
Concorde El Salam Hotel - Cairo
04.2007 - 03.2015
- Conducted regular inspections of laundry facilities, ensuring cleanliness and compliance with safety regulations.
- Increased team productivity through effective delegation and supervision of tasks.
- Developed comprehensive training program for new hires, resulting in faster integration into the team.
- Performed routine maintenance checks on laundry equipment, minimizing downtime due to malfunctions or repairs needed.
Education
High School Diploma -
Abassya El Sanawya
El Abassya 04.2001 -
Skills
Navigation expertise
Mooring Operations
Emergency Management
Team Management
Customer Relations
Software
Timeline
Room Services Capitan & Casher
Concorde El Salam Hotel - Cairo
03.2015 - 07.2023
Laundry Supervisor
Concorde El Salam Hotel - Cairo
04.2007 - 03.2015
High School Diploma -
Abassya El Sanawya
04.2001 -