Summary
Overview
Work History
Education
Skills
Linked in profile
Timeline
Ahmed Atta

Ahmed Atta

Mechatronics Engineer
Cairo,Cairo

Summary

Mechatronics Engineer with a solid background in customer service and automotive operations across Egypt and the UAE. Experienced in managing workshop activities, supporting clients, and coordinating teams to deliver high-quality service. Skilled in problem-solving, communication, and technical tools such as AutoCAD, microcontrollers, and embedded systems. Recognized for combining technical expertise with strong customer support skills to build trust, improve processes, and ensure client satisfaction.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Tabby
02.2025 - 09.2025
  • Contributed to a positive work environment through effective communication and teamwork with colleagues.
  • Assisted in increasing sales by maintaining a clean, organized showroom and effectively showcasing vehicle features.
  • Maintained compliance with federal guidelines regarding warranties as well as state regulations for vehicle titles, registrations, and inspections.
  • Improved team efficiency by managing inventory records and ensuring accurate documentation of incoming and outgoing vehicles.

Assistant Manager

Dom Auto
01.2024 - 01.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Facilitated project task collaboration among staff to promote teamwork.
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.

Customer Service Representative

Vodafone UK
09.2022 - 10.2023
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Customer Service Representative

Teleperformance
08.2021 - 03.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Bachelor in Mechatronics Engineering -

Arab Academy For Science And Technology , Cairo
06.2022

Imbedded system diploma from AMIT


Automotive maintenance diploma from Enginest Academy

Skills

Customer service

Linked in profile

https://www.linkedin.com/in/ahmed-atta-5bb650b2?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=ios_app

Timeline

Customer Service Representative - Tabby
02.2025 - 09.2025
Assistant Manager - Dom Auto
01.2024 - 01.2025
Customer Service Representative - Vodafone UK
09.2022 - 10.2023
Customer Service Representative - Teleperformance
08.2021 - 03.2022
Arab Academy For Science And Technology - Bachelor in Mechatronics Engineering ,

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Ahmed AttaMechatronics Engineer