AHMED ISMAIL
cairo
Summary
Technical Support Engineer with a solid background in troubleshooting and resolving complex technical issues while maintaining high customer satisfaction rates. Skilled in various programming languages, network configurations, and system diagnostics. Known for providing efficient solutions to hardware and software problems and contributing positively to team performance. Proven ability to translate complex concepts into layman's terms enhancing user understanding.
Overview
6
6
years of professional experience
Work History
Technical Support Engineer
Telecom Egypt
Cairo , Egypt
03.2024 - Current
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Provided technical support to customers For FTTH & VDSL Fixed Home Internet
- Provided technical support to customers For thier Router or Access Points
- Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
- Conducted research on technical products in order to make recommendations to customers.
- Assisted customers with mobile device configuration including email accounts and security settings.
IT Technical Support
Mansour_Group
01.2022 - 01.2023
- Assisted customers with technical support inquiries, troubleshooting hardware and software issues.
- Provided assistance in setting up new computers, printers, and other IT-related equipment.
- Installed applications on users' computers according to company standards.
- Resolved internet connection problems for users both inside and outside of the office network.
- Diagnosed and repaired computer systems, including laptops, desktops, tablets, printers, networks.
MAIL & DOMAIN SUPPORT SPECIALIST
Te-data Company
01.2020 - 01.2022
- Mail & Domain Support
- ADSL and FTTH Support Specialist Via E-Mail
- Provided technical support to customers via phone and email.
- Documented customer inquiries and resolutions in a ticketing system.
- Configured network settings for LANs and WANs.
NETWORK ENGINEER
Smart Technology Company
Cairo , Egypt
01.2019 - 01.2020
- Responsible for Installing And Configure Edge / Core Cisco Switches and Aruba Devices
- Configured and maintained network hardware, including routers, switches, firewalls, and wireless access points.
- Provided technical support to users experiencing difficulties with their networks.
Education
BACHELOR OF COMPUTER SICNECE - IT Technical Support At Stores
01.2018
YLRS SCHOOL -
NewCairoAcadmey
New Cairo01.2014
Some College (No Degree) -
CCNA Routing & Switching
Some College (No Degree) -
CCNP Routing & Switching
Some College (No Degree) -
MCSA
Skills
- OS Router and Switching Installation
- Installation Windows
- Fast Learner
- Self Study
- Software installation
- System Configuration Changing
- System Troubleshooting
- Software Updates
- Teamwork and Collaboration
- Hardware upgrades
- Network Operational Enhancements
- Issue Research
- Application installations
- Hardware Configuration
- IT Infrastructure Planning
- Remote Support
- Issue Escalation
- Server maintenance
- Remote Diagnostics
- Customer Support
Timeline
Technical Support Engineer
Telecom Egypt
03.2024 - Current
IT Technical Support
Mansour_Group
01.2022 - 01.2023
MAIL & DOMAIN SUPPORT SPECIALIST
Te-data Company
01.2020 - 01.2022
NETWORK ENGINEER
Smart Technology Company
01.2019 - 01.2020
BACHELOR OF COMPUTER SICNECE - IT Technical Support At Stores
YLRS SCHOOL -
NewCairoAcadmey
Some College (No Degree) -
CCNA Routing & Switching
Some College (No Degree) -
CCNP Routing & Switching
Some College (No Degree) -
MCSA
Similar Profiles
Helmy El Sayed Abdel LatifHelmy El Sayed Abdel Latif
Senior Key Account Manager at Telecom EgyptSenior Key Account Manager at Telecom Egypt
Kamal ElmallahKamal Elmallah
Exchange Manager at Telecom EgyptExchange Manager at Telecom Egypt
Ahmed Bahaa ElshafeyAhmed Bahaa Elshafey
Technical Support Supervisor at Telecom EgyptTechnical Support Supervisor at Telecom Egypt