Somaya Shabaan
6th of October City,GZ
Summary
Seeking to join professional healthy business environment where can utilize personal skills, abilities and previous experiences to create a powerful & valuable addition to organization's manpower. Able to handle high volume of tasks quickly and efficiently. Excellent computer skills. Determined leader adept at assigning tasks to team members based on individual strengths. Communicated with key project stakeholders to ascertain project requirements.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Developing, Monitoring Fintech Projects
National Bank of Egypt (NBE)
Cairo, C
09.2021 - Current
- Leveraged strong analytical skills to guide data-driven decision-making processes in pursuit of overall business success.
- Managed over 6 Payment Facilitators accounts volumes, issues such as Pay mob, Fawry, Aman and Geidea...etc.
- Presented key findings to senior management, providing valuable insights for decision-making purposes.
- Facilitated stakeholder engagement sessions to align expectations and maintain open lines of communication throughout projects duration.
- Collaborated with internal departments to drive cohesive efforts towards successful project outcomes.
- Evaluated existing processes, identifying inefficiencies and implementing improvements where necessary.
- Developed comprehensive project plans, ensuring all stakeholders were well-informed and engaged throughout process.
- Strengthened client relationships through effective communication per day.
- Monitored project progress, identified risks and took corrective action as needed on weekly basis.
- Reported regularly to managers on project progress, and technical problems to dedicate required action.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Merchant Acquiring Service
National Bank of Egypt (NBE)
Cairo, C
10.2019 - 09.2021
- Merchant creation profiling & merchant accounts modification.
- Delivery of Acquiring MIS, KPIs and performance presentation.
- Coordinate with operation team for merchants requests, deployments, replacements and withdrawals.
- Coordinate with external parties such as card schemes, payment facilitators, aggregators, service providers, terminal vendors for implementation of related projects / initiatives.
- Coordinate with risk team to finalize merchants on boarding process.
- Coordinate with sales team to facilitate implementation of merchants requests.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Customer Service Specialist at Marketing and Sales Department
Nest Egypt For Real-state
Cairo, C
03.2018 - 09.2019
- Follow up completion of remaining administrative procedures for final handover of real estate units to clients.
- Coordinate between company's clients and other internal departments in order to facilitate requirements of clients.
- Follow up implementation of desired customer changes.
- Carry on necessary customer satisfaction surveys through customers visits, calls and...etc.
- Deliver needed performance analysis of company.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Maintained and managed customer files and databases
- Responded to customer requests for products, services, and company information
Customer Service Management and Sales Representative
Orange
Cairo, C
06.2013 - 02.2018
- Help to obtain customer satisfaction by performing necessary promotions for company services and products.
- Helping to resolve any customer complaints.
- Selling company's products and services to achieve business objectives.
- Create reports on weekly and monthly basis for branch revenue figures to meet our target.
- Helping to display and coordinate equipment and accessories for sale.
Education
Data Analyst -
02.2022 - 05.2022
Bachelor of Science - Law (Pre-Law), Egypt
04.2008 - 04.2013
Literary specialty -
01.2005 - 04.2008
Skills
Project Management
Teamwork
Time Management
Creativity
Goal oriented
Team Motivation
Presentation Skills
Customer Relationship Management
Work Planning and Prioritization
Project Management
Certification
Completing MasterCard academy course on (MPGS) - MasterCard
Accomplishments
- Attended course AI Powered Transformation for business leaders through CBE-EBI.
Timeline
Epsilon AI Institute - Data Analyst,
02.2022 - 05.2022
Business Developing, Monitoring Fintech Projects - National Bank of Egypt (NBE)
09.2021 - Current
Merchant Acquiring Service - National Bank of Egypt (NBE)
10.2019 - 09.2021
Customer Service Specialist at Marketing and Sales Department - Nest Egypt For Real-state
03.2018 - 09.2019
Customer Service Management and Sales Representative - Orange
06.2013 - 02.2018
Cairo University - Bachelor of Science, Law (Pre-Law), Egypt
04.2008 - 04.2013
Al Agouza Secondary - Literary specialty,
01.2005 - 04.2008