Yousra Kandil

• Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
• Updated executives on changing business needs by thoroughly documenting internal and client meetings.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Worked with senior management to initiate new projects and assist in various processes.
• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
• Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.

• Evaluated project requirements and content standards for each project in order to produce copy in line with creative structure.
• Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating and authentic approach.
• Managed competing deadlines with efficiency.
• Completed thorough research into assigned topics.
• Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
• Wrote advertising material for use by publication, broadcast or internet media to promote sale of goods and services.
• Collaborated with creative director and copywriting team in completing all phases of client projects from planning to on-time completion of quality deliverables.
• Reviewed and edited final copy for accuracy and oversaw all phases of production.
• Used Microsoft Word and other software tools to create documents and other communications.

Handled severe extreme safety incidents in the MENA region, such as, accidents requiring hospitalization, sexual assault, fatalities, and more.

Our team was responsible for receiving these reports, contacting the reporter with a one hour SLA to meet. My job was to hear out the reporter side, gather as much information as possible and most importantly, show empathy, and assure him that we will action the offender side.

Part two of my job required me to take actions on the offender's account for another team to investigate further and take a final action.

I also worked with a team that required reaching out to the reporters with a 2-minute SLA, this position definitely taught me a lot about the importance of time.

• Assisted customers with prompt and polite support in-person and via telephone.
• Referred customers to various services by evaluating needs and providing recommendations.
• Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Provided pricing information to customers regarding specific products.
• Maintained records related to sales, returns and inventory availability.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

• Built brand awareness and generated leads while managing internal and external marketing campaigns and programs.
• Improved product marketing objectives by constructing communication initiatives and branding strategies to increase client outreach.
• Developed creative sales tools, including presentations, trend reports, kitted assets, and product data sheets.
• Devised and deployed online marketing plans with effective SEO, social media and viral video campaign strategies.
• Collaborated with senior sales, engineering, and other business development executives to create best practices marketing initiatives and media positioning for vertical markets.
• Compiled product, market and customer data to forecast accurate sales and profit projections.

• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
• Was responsible for handling difficult complaints that required senior assistance.

• Supported student teachers by mentoring on classroom management, lesson planning and activity organization.
• Fostered team collaboration between students through group projects for the English language.