Hajar Safwat

• Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within team.
• Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Negotiated contracts with vendors and suppliers, ensuring best pricing and terms for company profitability.
• Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
• Optimized territory management plans by analyzing data on customer demographics, preferences, and buying patterns.
• Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
• Created compelling presentations that highlighted product features/benefits to potential clients while addressing their pain points directly.
• Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
• Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.

• Managed relationships with external vendors, ensuring timely delivery of high-quality assets for various digital marketing initiatives.
• Cultivated strong online community by engaging with followers, responding to comments and messages, and proactively addressing customer concerns.
• Increased brand visibility by developing and implementing data-driven digital marketing strategies.
• Monitored digital marketing analytics, identifying trends and making data-driven adjustments to improve performance.
• Conducted thorough market research to identify target audience segments and tailor messaging accordingly for maximum impact.
• Strengthened online presence by creating engaging social media content and managing multiple platforms.
• Streamlined internal processes to increase efficiency in content creation, approval, scheduling, and distribution across multiple channels.
• Created and deployed social media content, engaged with target audiences and boosted reach with strategic ad placements.
• Handled customer inquiries and suggestions courteously and professionally.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Analyze data from data entry regarding sales figures, metrics, and other key data points.
• Identify weak spots and bottlenecks in sales team's performance and product positioning.
• Report any unusual activity in market to supervisors.

Part-Time Technical Application Specialist job during COVID-19

• Processed average of 400 COVID-19 PCR tests daily using various diagnostic kits, ensuring accuracy and adherence to protocols.
• Maintained meticulous and organized work area, upholding strict laboratory safety protocols.
• Independently performed routine equipment maintenance and calibration, minimizing downtime.

Increased client satisfaction by building strong relationships and addressing their needs promptly.

• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Handle inquiries and requests from customers and address their needs
• Stay on top of accounts, making sure they receive services that are within their budget and meet their needs
• Meet regularly with other team members to discuss progress and find new ways to improve business
• Generate progress reports for clients and senior leaders within organization
• Identify upsell, cross-sell, and renewal opportunities and communicate with sales team regularly
• Classification of database management system(DBMS)
• Handle online webinars with suppliers to discuss ongoing technical issues in market.

• Hand on PCR instruments (DTlite ,DTprime, Bioer, Applied biosystem, Biorad) and extractors instruments (Labturbo - Bioer extractors - Accubiomed) which company promotes to laboratories and hospitals in private sectors or governmental facilities
• Dealing with PCR kits techniques & PCR analysis software on company instruments and others in the market as expert
• Handling applications of hormones instruments (Macccura ) Trainee ship workers in private labs and governmental hospitals
• Providing a technical help in marketing the company instruments (DNA Technology - Bioer - Maccura) & represent the technical point of view.
• Led successful IT infrastructure upgrades, minimizing disruption to business operations during transitions.
• Reduced downtime by proactively identifying potential network problems and implementing corrective measures.
• Mentored fellow team members in advanced technical concepts, fostering a collaborative work environment where ideas were freely exchanged.
• Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.
• Collaborated with cross-functional teams to ensure seamless integration of new technologies into existing systems.
• Maintained system quality control, surveying users, collecting metrics data and handling IT audits to support updates and maintenance.
• Monitored employee tasks to gauge business functions and inefficiencies.

Part-Time Technical Application Specialist - Tahya Msr governmental screening program

• Performed comprehensive range of diagnostic tests, including HCV, HBV, HIV, HPA, etc., following established protocols on RT-PCR devices.
  Analyzed and reviewed test results, ensuring accuracy and completeness.
  Correlated test findings with patient symptoms and medication regimens to support diagnosis.
  Maintained efficient stock control by monitoring inventory levels, replenishing supplies, and ensuring proper storage conditions.
  Demonstrated exceptional skill in sample collection, particularly in challenging patient cases.
• Reviewed technical documents and collaborated on customized design to achieve process improvement and compliance.
• Performed routine maintenance on servers/network equipment ensuring optimal uptime and availability across all critical systems.
• Completed troubleshooting and diagnostics on company resources.
• Streamlined technical workflows for enhanced productivity through implementation of automation tools.

• Supervised entire RT-PCR (Reverse Transcription Polymerase Chain Reaction) testing procedure, ensuring accuracy and adherence to protocols.
• Analyzed and compared diagnostic efficacy of various RT-PCR kits, evaluating their strengths and weaknesses for optimal test selection.
• Co-coordinated management of PCR unit team, delegating tasks, ensuring efficient workflow, and maintaining positive and productive work environment.